Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
References
Timeline
Generic

Stella Fraga

Maitland,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Froster

Nothing Bundt Cakes
Winter Park, FL
02.2022 - 07.2023
  • Cross-trained in Guest Services and baking.
  • Trained new employees in all three departments.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Call Center Representative

American Income Life Insurance Company
Altamonte Springs, FL
09.2020 - 12.2020
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Performed outbound calling campaigns to promote new products or services.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Ensured smooth transfer of clients to agents.
  • Efficiently performed required client data-entry tasks.
  • Booking of callback appointments.

Restaurant Hostess

Smokey Bones Bar & Fire Grill
Orlando, FL
06.2020 - 09.2020
  • Greeted customers and escorted them to their tables.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Provided menus and answered questions about menu items and specials.
  • Managed reservations, waitlists, and special requests for large parties.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Adhered to all safety regulations set forth by the restaurant management team.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.

Education

High School Diploma -

Aloma Charter High School
Winter Park, FL
02-2022

Associate of Arts - General Studies

Valencia College
Orlando, FL

Skills

  • Organization and Time Management
  • Problem Resolution
  • Calm Under Pressure
  • Teamwork and Collaboration
  • Friendly, Positive Attitude
  • Communication
  • Problem-Solving
  • Quality Assurance

Languages

Portuguese
Native/ Bilingual

Certification

  • BLS Certification 6/8/2023

Affiliations

  • Painting
  • Digital Art
  • Lover of Music and Movies

References

References available upon request.

Timeline

Froster

Nothing Bundt Cakes
02.2022 - 07.2023

Call Center Representative

American Income Life Insurance Company
09.2020 - 12.2020

Restaurant Hostess

Smokey Bones Bar & Fire Grill
06.2020 - 09.2020

High School Diploma -

Aloma Charter High School

Associate of Arts - General Studies

Valencia College

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Stella Fraga