Madison Cowan
Raleigh,NC
Summary
Hardworking and dependable job seeker with strong organizational skills eager to secure entry-level customer service role. Willingness to learn and eager to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Froster
Nothing Bundt Cakes
09.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Kandi Girl
Entrepreneur
05.2021 - Current
- Responded to customer inquiries via phone, emails and social media with positivity to establish excellent first impressions
- Demonstrated exceptional listening, questioning for all customer event and baking needs.
- Apprehended notes, budgets and followed detailed instructions of clients including requested decorations layout to ensure customer is satisfied with event.
- Generated receipts, filed receipts and logged inventory for business purposes.
- Collected credit card, cash and cash app payments and dispensed change for cash transactions.
Real Estate Sales and Marketing (Summer Intern)
Bah Properties
05.2023 - 07.2023
- Conducted 50 plus outbound phone calls daily to reach potential clients and market potential real estate sales.
- Generated friendly scripts and effectively communicated with sellers in a timely manner.
- Developed favorable customer service relationships and built new, robust customer bases.
- Took accurate notes via calls, in person and through emails to ensure all business needs were met.
- Listened and responded to all voicemails and emails promptly.
Burger King (Teen Summer Job)
Burger -
07.2022 - 08.2022
- Recognized by Corporate for Outstanding Customer Service 2022.
- Reduced customer wait times by quickly operating customer window and sales register.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
Education
Associate of Arts - Business And Accounting
Wake Technical Community College
Raleigh, NC07.2025
Certification - Currently Enrolled - Real Estate Agent
HPW Real Estate School - Current
Raleigh, NC08.2023
High School Diploma -
Enloe High School
Raleigh, NC06.2023
Skills
- Relationship building
- Dependable
- Organization
- Time Management
- Creativity
- Communication
- Customer Service
- Administration and Management
Timeline
Froster
Nothing Bundt Cakes
09.2023 - Current
Real Estate Sales and Marketing (Summer Intern)
Bah Properties
05.2023 - 07.2023
Burger King (Teen Summer Job)
Burger -
07.2022 - 08.2022
Kandi Girl
Entrepreneur
05.2021 - Current
Associate of Arts - Business And Accounting
Wake Technical Community College
Certification - Currently Enrolled - Real Estate Agent
HPW Real Estate School - Current
High School Diploma -
Enloe High School