Stella HERNANDEZ
Reseda,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
AUTHORIZATIONS
Western Drug Medical Supply
09.2018 - Current
- Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary.
- Maintained files and controlled records to show correspondence activities.
- Communicated with executives about consistent customer issues.
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
REFERRAL CORDINATOR
Lakeside Community Healthcare
10.2011 - 06.2016
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Entered data, generated reports and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Aided colleagues, managers and customers through regular communication and assistance.
- Managed filing systems for electronic and hard copy documents to keep organized records.
Education
GED -
PACOIMA ADULT SCHOOL
ARLETA CASkills
- Medical Records Management
- Insurance Authorizations
- Nuclear Medicine
- Customer Feedback
- Administrative Support
- Client Retention
- IDX Systems
- Authorization Input
- Critical Thinking
- Diagnostic Evaluation
- Customer Satisfaction
- Documenting Communications
- Obtaining Authorizations
- Complex Problem-Solving
- Reading Comprehension
- Referral Tracking
- Paperwork Processing
- Billing Codes
- Eligibility Requirements
- Information Inputting
Languages
Spanish
Professional Working
Timeline
AUTHORIZATIONS
Western Drug Medical Supply
09.2018 - Current
REFERRAL CORDINATOR
Lakeside Community Healthcare
10.2011 - 06.2016
GED -
PACOIMA ADULT SCHOOL
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