Stella Mceachern
Palm Harbor,FL
Summary
I'm a experienced professional known for fostering a positive work environment and maximizing team performance. Expertise in multitasking and working good under pressure, staff training and development, conflict resolution, and implementing effective customer service protocols to make sure our customers get the best service they can get and a positive interaction making a feel good moment.
Overview
4
4
years of professional experience
Work History
Mcdonald's Manager
The Prado Group
2618 Bayshore Blvd Dunedin, FL 34698 United States
05.2024 - Current
- Oversaw daily operations to enhance team productivity and efficiency.
- Implemented process improvements that increased workflow efficiency across departments.
- Mentored junior staff, promoting skill development and career advancement opportunities.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Defined clear targets and objectives and communicated to other team members.
Mcdonalds Crew Member
Joy Barquin
33817 US-19 N Palm Harbor, FL 34684 United States
08.2022 - 03.2024
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Operated point-of-sale systems accurately, managing cash and credit transactions efficiently.
- Maintained cleanliness and organization of work areas, adhering to health and safety standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
Education
No Degree -
Palm Harbor University High School
Palm Harbor, FLSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Task delegation
- Goal setting
- Conflict resolution
- Safety procedures
- Work prioritization
- Teamwork and collaboration
- Positive attitude
- Adaptability and flexibility
- Problem-solving
- Multitasking Abilities
- Excellent communication
Timeline
Mcdonald's Manager
The Prado Group
05.2024 - Current
Mcdonalds Crew Member
Joy Barquin
08.2022 - 03.2024
No Degree -
Palm Harbor University High School