Stella Mitchell
Prattville,AL
Summary
Developed expertise in fast-paced, hands-on environment, focusing on attention to detail and client care. Adept at identifying and resolving issues efficiently, leveraging strong analytical and problem-solving skills. Friendly and communicative, with natural aptitude for customer service and problem-solving. Familiar with essential customer service principles and proficient in handling inquiries and resolving issues efficiently. Committed to creating positive client experiences and fostering long-term customer relationships. Seeking to transition into new field, bringing valuable experience and commitment to continuous improvement.
Overview
3
3
years of professional experience
Work History
Client Care Representative
PetVet Animal Health Center
08.2024 - Current
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Ensured compliance with company policies and industry regulations during all interactions with clients.
- Performed periodic audits of client accounts for accuracy, identifying errors, and taking corrective action when necessary.
- Coordinated with other departments to resolve complex issues efficiently and effectively for clients.
- Maintained accurate records of all client interactions, ensuring seamless communication across departments.
- Managed high call volume while maintaining a positive attitude and professional demeanor at all times.
- Educated customers about billing, payment processing and support policies and procedures.
Resort Technician
Cobbs Ford Pet Health Center
06.2021 - 07.2024
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Increased customer satisfaction with prompt and knowledgeable support for various issues.
Education
Central Alabama Community College
Prattville, ALHistory With A Minor in Art History
Auburn University
Auburn, AL05.2026
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Written/Verbal Communication
- Leadership
- Professionalism
Community Service
- Prattville Rotary Club, Adopt-A-Mile, 2018
- Camp Seale Harris, Fundraising, 2016-Present
- Salvation Army, 2018
- Read Across America, 2020
Timeline
Client Care Representative
PetVet Animal Health Center
08.2024 - Current
Resort Technician
Cobbs Ford Pet Health Center
06.2021 - 07.2024
Central Alabama Community College
History With A Minor in Art History
Auburn University
Similar Profiles
Autumn TolimerAutumn Tolimer
Associate Veterinarian at PetVet Care Centers - Crossroads Animal ClinicAssociate Veterinarian at PetVet Care Centers - Crossroads Animal Clinic
Violet MachecaViolet Macheca
Veterinary Assistant at Beverly Animal Natural Health CenterVeterinary Assistant at Beverly Animal Natural Health Center
Abigail MillerAbigail Miller
Kennel Technician at Raintree Animal Health CenterKennel Technician at Raintree Animal Health Center