Stella Refugia Ross, RN, PsyD
Columbia
Summary
Experienced and conscientious professional dedicated to advocating for social and economic well-being of individuals and families. Adept at providing guidance, support, and assistance, leveraging strong communication and management skills. Committed to inspiring community service and making a positive impact on the lives of others.
Overview
2025
2025
years of professional experience
Work History
Case Manager/Emergency Room RN
Holy Cross Hospital
- As a Case Manager, I managed the patients in the Intensive Care Unit, the Stepdown Unit and the Emergency Room
- My position as an Emergency Room Nurse at Holy Cross Hospital covered a period of 5 years
- I also accepted two additional Emergency Room Nurse Manager positions at Providence Hospital (Washington, DC) and Shady Grove Adventist Hospital
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Outpatient BH Nurse
Medstar Montgomery Medical Center
10.2022 - Current
- Outpatient BH treatment involving partial health programs, intensive outpatient programs, dual diagnosed programs, medical management, and quality improvement
Population Health Case Manager
Kolmac (Concerted Care Group)
04.2022 - Current
- Provide care coordination and case management services to the Baltimore population with addiction challenges and other social determinants of health (SDOH)
- (part time)
Ambulatory Nurse Care Manager
Grace Medical Center
05.2021 - 10.2022
- Care coordination and population health management of patient with uncontrolled chronic conditions and health risk indicators
- Assist patients with navigating the social and healthcare services
- Ongoing patient education of chronic care management and compliancy
- Create and implement plans of treatment in conjunction with the CC team, primary and specialty providers
- Develops and collects data; analyzes utilization of health care resources, including the interpretation of data and reports data outcomes
- Participates in performance improvement activities
- (PRN – 10/22-12/23)
State of Maryland UM Director
Department of Corrections
01.2017 - 05.2021
- Company Overview: Wexford Health/Corizon Health
- Monitor the health care services for inpatient hospitalizations and outpatient procedures for the incarcerated population for the State of Maryland
- Oversight of the budget, cost effectiveness and quality management of the day to day operations
- Modification of UM policies and procedures as appropriate
- Review clinical claims as required
- Collaborate with mental health, pharmacy and custody partners to ensure positive patient outcomes with national standard compliance (ACA, NCCHC)
- Retrospective reviews of Emergency Room send outs
- Supervision of clerical and clinical staff
- Generate monthly reports to reflect concerning trends and performance issues
- Training and onboarding of clinical staff, as required
- Wexford Health/Corizon Health
Charge RN
Howard County Detention Center
09.2006 - 03.2017
- Company Overview: Maryland State Dept of Corrections
- Medical and emergency care of 300 inmates per shift
- Intake assessments, counseling, medical administration per shift
- Chronic care clinic per shift
- Monitoring of patients on suicide precaution
- Discharge planning/community referrals for scheduled releases
- Maryland State Dept of Corrections
Medical Underwriter/Consultant
Coventry/Aetna
08.2005 - 01.2017
- Evaluation and clarification of medical history of subscribers applying for medical coverage
- Medical research on procedures, medication, etc
- Requiring approval
- Medical presentation on special projects
- Staff training/orientation as required
Education
Bachelor’s Degree - Nursing
American University
Master’s Degree - Counseling
Trinity (Washington) University
Doctor of Psychology -
California Southern University
Skills
- Emergency Care
- Performance Management
- Behavioral Health
- Medical Claims Analysis
- Ambulatory Case Management
- Inpatient Case Management
- Leadership
- Supervision Abilities
- Quality Management
- Utilization Management
- Risk Management
- Policy Development
- Process Development
- Implementation
- Budget Management
- Compliance Administration
- Evidence Based Practice Research
- Critical Incident Stress Debriefing (CISD)
- Electronic Health Record Data Analysis
- Telemedicine Project Implementation
- Peer Review
- Process Auditing
- Holistic Health Practitioner
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Relationship Building
- Documentation And Reporting
Additionalprofessionalpositions
- Clinical Informatics Analyst, Holy Cross Hospital
- EAP Counselor, Washington Metropolitan Area Transit Authority (WMATA)
- Psychiatric Staff Nurse, Washington Adventist Hospital
- Nurse Counselor/QM, Providence Hospital
Affiliations
- American Case Management Association (ACMA)
- American Holistic Nurses Association (AHNA)
Timeline
Outpatient BH Nurse
Medstar Montgomery Medical Center
10.2022 - Current
Population Health Case Manager
Kolmac (Concerted Care Group)
04.2022 - Current
Ambulatory Nurse Care Manager
Grace Medical Center
05.2021 - 10.2022
State of Maryland UM Director
Department of Corrections
01.2017 - 05.2021
Charge RN
Howard County Detention Center
09.2006 - 03.2017
Medical Underwriter/Consultant
Coventry/Aetna
08.2005 - 01.2017
Master’s Degree - Counseling
Trinity (Washington) University
Doctor of Psychology -
California Southern University
Case Manager/Emergency Room RN
Holy Cross Hospital
Bachelor’s Degree - Nursing
American University
Similar Profiles
Susan Nisson HicksSusan Nisson Hicks
Virtual Registered Nurse at Holy Cross Hospital - Holy Cross HospitalVirtual Registered Nurse at Holy Cross Hospital - Holy Cross Hospital
Vincent CascioliVincent Cascioli
RN, Critical Care/Registered Nurse, SICU at Holy Cross Hospital - Holy Cross HospitalRN, Critical Care/Registered Nurse, SICU at Holy Cross Hospital - Holy Cross Hospital
Rebecca Bagwell Von Kerczek, MPTRebecca Bagwell Von Kerczek, MPT
Physical Therapist at Holy Cross Hospital - Holy Cross HospitalPhysical Therapist at Holy Cross Hospital - Holy Cross Hospital