Stella Stoudemire
Detroit
Summary
Experienced and compassionate healthcare professional with a strong background in radiology contact support, patient service, and clinical communications. Skilled in appointment scheduling, insurance verification, and managing high-volume calls with professionalism and empathy. Proficient in maintaining confidentiality under HIPAA. A dependable and adaptable team player known for delivering exceptional service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Contact Center Advocate-Radiology
Henry Ford Health
Detroit
06.2023 - 06.2025
- Handle an Average of 60+ inbound/outbound calls daily to schedule,reschedule and confirm radiology exams.
- Explain exam preparation instructions for MRI Procedures.
- Verified patients insurance coverage and obtained pre-authorization for imaging services.
- Use EPIC and PACS system to input orders,update patient records document communication.
- Provide exceptional support to patients with appointment changes,concerns and procedure questions.
PBX Switchboard Operator
Ascension St. John Hospital
Detroit
10.2022 - 05.2023
- Operated a multi-line PBX phone system to route incoming calls promptly and accurately to appropriate departments or individuals
- Provided exceptional customer service while answering 100+ calls per shift, often in high-volume, fast-paced environments.
- Monitored emergency codes and paging systems (Code Blue, Code Red, etc.), ensuring immediate communication during urgent situations.
- Managed overhead paging and intercom communications for internal announcements and departmental coordination.
- Adhered to HIPAA and confidentiality guidelines when handling patient or sensitive caller information
Patient Service Representative
Beaumont Urgent Care By Wellstreet
Garden City
04.2019 - 07.2022
- Greeted and checked in patients, verified insurance eligibility, and ensured accurate demographic information in EMR.
- Managed a high volume of phone calls, routed messages to providers, and scheduled urgent care appointments with professionalism and urgency.
- Collected payments, balanced daily cash reports, and processed billing paperwork accurately.
- Assisted clinical staff with administrative tasks to ensure smooth patient flow and positive care experience.
Education
GED -
Highland Park Career Academy
Highland Park, MI07.2007
Skills
- Radiology Call Center Operations
- EMR Systems & Insurance Verification
- HIPAA Compliance
- High-Volume Phone Management
- Patient Scheduling & Support
- Clinical Communication (PBX, Paging, Alarms)
- Multitasking & Time Management
- Excellent Verbal and written Communication
- Attention to detail
- Teamwork and collaboration
- Medical Terminology
Timeline
Contact Center Advocate-Radiology
Henry Ford Health
06.2023 - 06.2025
PBX Switchboard Operator
Ascension St. John Hospital
10.2022 - 05.2023
Patient Service Representative
Beaumont Urgent Care By Wellstreet
04.2019 - 07.2022
GED -
Highland Park Career Academy