Yolanda Santiago

"Hardworking advocate with bilingual fluency in English and Spanish, demonstrating the ability to work swiftly and calmly in crisis situations, particularly when dealing with vulnerable populations. Proficient in making decisions that de-escalate conflicts and effectively resolve crises. Possesses excellent oral and written interpersonal skills, with a solid ability to connect with diverse individuals, including victims, children, donors, business leaders, and human services providers. Exhibits personal traits consistent with victim advocacy, such as active communication, empathy, trauma-informed care practices, and service coordination."