Stellan Earnest
Niceville,FL
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Lead Technician/Sales Associate
Take 5 Oil Change
Fort Walton Beach, FL
02.2023 - Current
- Identified upselling opportunities to support revenue growth and customer satisfaction.
- Supervised sales associates, reinforcing service standards, policies, and task priorities.
- Monitored cash handling procedures and resolved register discrepancies accurately.
- Trained new associates on POS systems, service expectations, and operational routines.
BusBoy/Shift Manager in Training
Ocean Club
Niceville, FL
10.2021 - 02.2023
- Managed schedules and assigned sections.
- Coordinated with kitchen and front-of-house staff to support efficient meal service.
- Maintained cleanliness across dining room, service areas, and public spaces.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Education
High school diploma -
Niceville Senior High School
Niceville, FLSkills
- Marketing and sales
- Customer service
- Conflict resolution
- Merchandise upselling
- Relationship building
Certification
Driver's License
Languages
English
Personal Information
Driving License: Driver's License
Timeline
Lead Technician/Sales Associate
Take 5 Oil Change
02.2023 - Current
BusBoy/Shift Manager in Training
Ocean Club
10.2021 - 02.2023
High school diploma -
Niceville Senior High School