Hi, I’m
Celeste Crosby
Program Assistant Volunteers of America
Fayetteville,NC
Summary
Dedicated and results-driven professional with a proven ability to proactively identify optimal solutions in various scenarios. Confident in managing tasks independently and collaboratively, employing a highly organized approach to ensure efficiency and effectiveness. Passionate advocate for individuals in need, committed to delivering exceptional service and support. Consistently striving for excellence while fostering positive relationships and promoting teamwork.
Overview
22
Certificate
3
State Licensures
7
years of professional experience
Work History
Volunteers of AmericaFayetteville, North Carolina
Program Assistant
08.2026 - Current
Job overview
- Coordinated program logistics, ensuring efficient operations and adherence to timelines.
- Facilitated communication among stakeholders, enhancing collaboration and project alignment.
- Developed and maintained documentation systems for tracking program progress and outcomes.
- Assisted in the preparation of reports, streamlining data collection processes for accuracy.
- Assisted with planning and coordinating day-to-day and special program activities.
Veteran Rehabilitation Services Inc.
Employment Specialist
03.2026 - 07.2026
Job overview
- Advocate for veterans by connecting them to supportive services.
- Facilitate successful placements by proactively identifying potential challenges and addressing them before they became obstacles.
- Cultivate partnerships with educational institutions to provide clients with access to further training and education opportunities.
- Conduct assessments, interviews, and job trials with clients to develop person-centered plans for employment and support.
- Utilize data tracking and reporting tools to analyze program performance and improve service delivery outcomes.
Passage Home
Program Q/A Specialist
07.2024 - 10.2025
Job overview
- Establish robust system for tracking and reporting on key performance indicators, allowing for data-driven approach to program enhancements.
- Utilize specialized software platforms to manage complex project schedules while maintaining close oversight over progress metrics.
- Build strong relationships with external partners to secure resources and support necessary for program success.
- Design and implement tools to assist program staff in meeting program outcomes and compliance requirements.
- Assist with end of month reconciliation ensuring finance can produce timely program invoices.
Passage Home
Workforce Specialist
09.2022 - 07.2024
Job overview
- Coordinated job fairs and visited employment sites to provide wide range of information to program participants.
- Maintained complete and current records according to federal funding guidelines and employer policies.
- Assessed and enhanced family care plans by assigning activities to goal set focusing on building vocational skills and promoting career development.
- Administered drug, background and pre-training assessments.
- Partnered with external agencies for specialized workforce solutions, expanding organization's capabilities to meet industry demands more effectively.
AppleOne
Project Coordinator (Contract)
01.2022 - 09.2022
Job overview
- Supervised multiple projects from conception through coordination by prioritizing needs and delegating assignments.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Kept corporate and client information confidential, adhering to data safety measures.
National Center On Institutions And Alternatives
Program Coordinator
03.2021 - 01.2022
Job overview
- Organized and manage program development from conception through successful execution.
- Motivated and direct contractors to align operations with organizational mission using team-building and collaborations.
- Provided ongoing direction and leadership for program operations.
- Assisted with community resources, including healthcare, mental health, appointment scheduling, application assistance and food stamps.
- Prepared monthly reports for upper management including master budget tracking, contractor/vendor invoicing, reconciliation and federal grant allotments.
Passage Home
Employment and Job/Training Coordinator
04.2019 - 03.2021
Job overview
- Improved organizational filing systems for confidential client records, resulting in improved accessibility and efficiency.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
- Streamlined vendor management processes, facilitating improved relationships and timely service deliveries.
Affiliations
- EnergyWise Solutions
- Big Prime Hauling
- Shades of Purple Health Training Institute
- Carolina Trucking
- ProTrain
- Step Up Ministries
Education
Methodist CollegeFayetteville, NC
from English Education
Certification
- Project Management Essentials - 2025
- Financial Management Essentials - 2025
- Leadership Essentials - 2025
- Licensed HMIS Administrator
- Licensed Adult SOAR Social Worker
Timeline
Program Assistant
Volunteers of America
08.2026 - Current
Employment Specialist
Veteran Rehabilitation Services Inc.
03.2026 - 07.2026
Program Q/A Specialist
Passage Home
07.2024 - 10.2025
Workforce Specialist
Passage Home
09.2022 - 07.2024
Project Coordinator (Contract)
AppleOne
01.2022 - 09.2022
Program Coordinator
National Center On Institutions And Alternatives
03.2021 - 01.2022
Employment and Job/Training Coordinator
Passage Home
04.2019 - 03.2021
Methodist College
from English Education
Skills
- Proficient in Adobe software
- Analytical decision making
- Records administration
- Data Analysis
- Planning and Coordination
- Effective multitasking
- Financial tracking
- Comprehensive case coordination
- Office Administration