Stennis Kennedy
Redford
Summary
Dynamic Field Supervisor at AT&T with a proven track record in optimizing operations and enhancing team productivity. Skilled in schedule creation and task delegation, I implemented process improvements that significantly boosted service delivery speed and customer satisfaction. Adept at resolving issues and fostering a collaborative team environment.
Overview
20
20
years of professional experience
Work History
Field Supervisor
AT&T
Detroit, MI
06.1999 - 07.2019
- Supervised daily field operations, ensuring adherence to safety protocols and operational efficiencies.
- Coordinated team activities, optimizing workflow and resource allocation across multiple projects.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity and engagement.
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Implemented process improvements that increased service delivery speed and customer satisfaction ratings.
Education
High School Diploma -
Loretta High School
Chicago, IL06-1975
Skills
- Field operations
- Schedule creation and coordination
- Daily Task delegation
Timeline
Field Supervisor
AT&T
06.1999 - 07.2019
High School Diploma -
Loretta High School