Steph Ayson

Directed online engagement with prospective buyers to elevate Shawood sales experience through timely information delivery. Oversaw customer assistance during initial phases of the homebuying journey. Led management of digital inquiries and facilitated lead nurturing to highlight Shawood’s premium product value. Partnered with sales, marketing, and community operations to align customer communications with brand standards. Drove sales success by developing relationships that resulted in a higher number of qualified appointments.

• Respond to online inquiries, calls, and digital leads with timely, accurate, and brand-aligned communication.
• Guide prospective buyers through initial discovery conversations, highlighting SHAWOOD design philosophy, product features, and community offerings.
• Qualify leads by assessing customer needs, purchase readiness, and fit across available SHAWOOD homes and communities.
• Schedule appointments, tours, or consultations with onsite SHAWOOD sales ambassadors.
• Maintain accuracy of customer interactions, notes, and lead progression within CRM systems.
• Collaborate with marketing, sales, and community teams to ensure digital information, pricing, timelines, and availability remain current.
• Analyze lead activity and identify opportunities to improve digital engagement and follow-up strategies.
• Resolve difficult customer questions or situations by applying knowledge of SHAWOOD products and homebuilding processes.
• Support team members by sharing best practices and assisting with routine digital communication tasks.
• Uphold SHAWOOD brand standards through elevated service, detailed communication, and product expertise.

• Promote sales of properties through advertisements, open houses, and participation in multiple listing services. coordinate appointments to show homes to prospective buyers and visit properties to assess them before showing them to clients.
• Act as an intermediary in negotiations between buyers and sellers, generally representing one another. Prepare and present documents such as representation contracts and purchase agreements.

• Maximize real estate success by connecting with motivated sellers as the dedicated resource for homeowners to provide solutions that Offerpad provides when selling their homes.
• Manage and convert leads efficiently by building client rapport with a sense of urgency, which includes timing, contact cadence, and contact method. Convert leads to signed offers and future listings.
• Work closely with all levels of team leadership, adept multi-tasking, communication, and active listening skills, as well as using all Real Estate knowledge and experience
• Possess the ability to establish and sustain collaborative partnerships with multiple divisions, business groups, acquisitions, and teams involved in the i-buying home selling.
• Providing the best customer experience with a higher level of integrity to be committed to the client and the Company I represent.

• Develop and set revenue sales and marketing strategies for the hotel to ensure plans are implemented, results are monitored, and sales goals are achieved. Regularly sell hotel rooms through direct client contacts primarily through outside sales efforts.
• Achieve budgeted revenues and sales goals and maximize profitability. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and the business plan as well as financial plans. Create and implement sales plans that drive measurable incremental occupancy, increased average rates, and increased market share.
• Produce monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share, and monitor performance to ensure actual sales meet or exceed established revenue plan.
• Work with other department managers to ensure proper staffing levels based on guest volume.
• Develop and maintain relationships with key clients and outside contacts to produce group/new business.

• Promote sales of properties through advertisements, open houses, and participation in multiple listing services. coordinate appointments to show homes to prospective buyers and visit properties to assess them before showing them to clients.
• Act as an intermediary in negotiations between buyers and sellers, generally representing one another. Prepare and present documents such as representation contracts and purchase agreements.

Directed corporate housing and relocation initiatives to support Fortune 500 clients, including Honeywell, Raytheon, American Express, Arizona State University, and Arizona MLB Spring Training.

• Served as a trusted relocation consultant for employees, executives, interns, project teams, and their families, leveraging extensive knowledge of Arizona and Nevada housing markets, school districts, neighborhoods, and local resources.

• Coordinated all aspects of temporary housing placement, including inventory sourcing, property selection, lease negotiations, utility activation, move-in logistics, and move-out reconciliation.

• Partnered with Account Management, Insurance Services, Procurement, and Corporate Mobility teams to deliver customized housing solutions while ensuring compliance with client policies and budget requirements.

• Supported business development initiatives by preparing RFP responses, pricing analyses, housing proposals, and client presentations that contributed to the acquisition and retention of key corporate accounts.

• Cultivated strategic partnerships with apartment communities, landlords, property managers, and service vendors to secure housing inventory, negotiate favorable lease terms, and maintain exceptional service levels.

• Audited leases, invoices, utility expenses, vendor charges, and final account statements to ensure financial accuracy, contract compliance, and cost containment.

• Conducted ongoing market analysis, property inspections, and inventory reviews to identify housing opportunities, monitor market trends, and provide clients with competitive relocation options.

• Earned a reputation for delivering high-touch customer service while managing multiple relocations simultaneously in a fast-paced, deadline-driven environment.

• Scheduled, audited, and approved all utility vendor services/invoices and managed all leases/lease negotiations. Audited all rents/invoices and final move-out statements for both markets.
• Professionally represent the Company at all times and maintain a professional courteous attitude with regular contact with rental communities/landlords to research availability, rates/specials, property visits, lease term negotiations, etc.