Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Steph Kelly

Steph Kelly

Beatrice,NE

Summary

Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Store Manager

Scooter's Coffee
01.2023 - 08.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.

Scenic Artist

McNally's Enterprises Inc.
05.2022 - 01.2023
  • Contributed to creative process through original ideas and inspiration.
  • Created concept designs and sketches to develop images and scenes.
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
  • Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.

Financial Services Representative

First Entertainment Credit Union
11.2021 - 05.2022
  • Responded to inquiries from clients and provided financial advice to drive fiscal growth.
  • Maintained updated records of all financial transactions to support traceability.
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
  • Advised clients on favorable investment opportunities to meet established financial goals.

Office Assistant

Lori Dorman Photography
05.2021 - 11.2021
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.

Member Service Representative

Multipli Credit Union
02.2020 - 05.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Educated and engaged customers with new bank products and services.
  • Responded to customer calls and emails to answer questions about products and services.

Barista Shift Lead

Starbucks
05.2017 - 06.2020
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Memorized ingredients and recipes for wide variety specialty drinks.

Store Manager

Green Valley Coffee House
06.2007 - 08.2015
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.

Education

Bachelor of Fine Arts - Painting And Ceramics

Evangel University
Springfield, MO
05.2019

Skills

  • Customer Service
  • Accurate Cash Handling
  • Time Management
  • Team Leadership
  • Inventory Management
  • Loss Prevention Procedures
  • Bank Deposit Procedures
  • Microsoft Suite
  • Adobe Suite

Certification

  • Xactimate Level 1, Completed 9/19/2023, Expiration 9/19/2025
  • Xactimate Level 2, Completed 9/22/2023, Expiration 9/22/2025


Timeline

Store Manager

Scooter's Coffee
01.2023 - 08.2023

Scenic Artist

McNally's Enterprises Inc.
05.2022 - 01.2023

Financial Services Representative

First Entertainment Credit Union
11.2021 - 05.2022

Office Assistant

Lori Dorman Photography
05.2021 - 11.2021

Member Service Representative

Multipli Credit Union
02.2020 - 05.2021

Barista Shift Lead

Starbucks
05.2017 - 06.2020

Store Manager

Green Valley Coffee House
06.2007 - 08.2015

Bachelor of Fine Arts - Painting And Ceramics

Evangel University

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Steph Kelly