Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Timeline
Generic

Steph Reiley

Portland,OR

Summary

Articulate and analytic product leader with extensive experience driving product vision, strategy and execution to create ground-breaking and profitable products. Possesses a passion for product development, a deep understanding of customer needs and a track record of success in building and launching successful products. Offers a unique blend of technical, business, and leadership skills to ensure successful product delivery.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Head Of Product

Payitoff.io
PORTLAND
05.2021 - Current
  • Developed product roadmap and strategy to ensure successful execution of projects.
  • Managed cross-functional teams, including designers, engineers, and marketers, to bring products to market on time and within budget.
  • Conducted research and analysis to identify customer needs, preferences, trends, and competitive landscape.
  • Established KPIs for measuring success of products after launch.
  • Partnered with Sales organization on Go To Market strategy.
  • Coordinated updates to Board members and investors.

Principal Product Manager

Simple Finance
Portland
11.2018 - 01.2021
  • Developed multi-year, multi-track roadmap of product development.
  • Led and mentored a team six product managers.
  • Provided guidance on best practices related to product management processes.
  • Cultivated relationships with key stakeholders to ensure alignment on strategic objectives.
  • Oversaw day to day execution of roadmap in partnership with Head of Engineering.
  • Identified areas for cost reduction or process optimization by leveraging technology solutions.
  • Identified and managed strategic alliances.
  • Served as part of senior management in growing company culture, addressing company level issues, and presenting on a quarterly basis to the Board of Directors at BBVA.

Vice President Of Digital Innovation

Umpqua Bank
Portland
04.2018 - 11.2018
  • Stood up the Digital Innovation program in partnership with SVP.
  • Led initiative that resulted in double-digit improvements to digital onboarding funnel for Consumer banking products
  • Oversaw launch of GoTo virtual banker program and chat application.
  • Led Product in roll-out of Scaled Agile framework.
  • Led rebuild of Umpqua's mortgage application workflow.
  • Managed back-end vendors including Q2, FIS, and Kony.

Managing Director - Onboarding & Enrollment

Charles Schwab & Co.
Phoenix
01.2017 - 03.2018
  • Led the ten person team of product owners responsible for Schwab online onboarding, enrollment, client verification (KYC), risk-scoring, and anti-money laundering (AML) applications for 24 lines of business.
  • Oversaw ten Agile teams' day to day execution and delivery. (~100 engineers)
  • Collaborated with stakeholders on new product launches, promotions, advertising and public relations activities.
  • Negotiated contracts with external parties to ensure the best terms and conditions.
  • Ensured compliance with all applicable laws, regulations and best practices.

Senior Product Manager, Platform Services

Charles Schwab & Co
Phoenix
02.2013 - 12.2016
  • Recruited, developed, and managed the team of product owners focused on onboarding and enrollment applications
  • Monitored performance KPIs related to customer acquisition rates, engagement levels, retention rates, in order to measure success of new releases.
  • Facilitated regular stakeholder meetings with executives from various departments within the organization regarding progress updates on projects.
  • Coordinated product launches and promotional activities across multiple channels including web, email and social media.
  • Designed experiments to test new features or changes in user experience.

Senior Manager - Client Data Quality / Data Govern

Charles Scwa
Phoenix
11.2009 - 02.2013
  • Responsible for Client Data Integration initiatives including: Schwab's Corporate Customer Database, Householding, and Master Data Management processes at Schwab
  • Served as product manager for several large-scale, cross-enterprise projects including: Automation of National Change of Address program, OptionsXpress data integration, ThomasPartners data integration, Corporate Data Governance Initiative
  • Parted with Client and Account Technology to modernize core APIs and system of record for customer and account data.
  • Managed department analytics focused on corporate Data Governance goals.
  • Presented Schwab's Master Data Management program at the National Data Governance & Information Quality Conference.
  • Oversaw $1-$3MM budget annually

Principal Consultant, Revenue Enhancement

Fiserv
Portland
05.2008 - 10.2009
  • Served as principal contact and project manager for several multi-million dollar Fiserv Revenue Enhancement engagements focused on their micro-lending product.
  • Managed a team of junior analysts and consultants.
  • Developed numerous business cases/presentations to be presented to a wide range of levels of banking management in an effort to sign new Fiserv engagements.
  • Oversaw collection of detailed business requirements for Fiserv Relationship Advance product implementations and integration to the field.
  • Developed client segmentation strategy to be used in predicting uptake rates for new Fiserv products.

Senior Analyst, Competitive Intelligence Team

PetsMart
Phoenix
11.2003 - 11.2004
  • Led analytics program to extract learnings from Epiphany CRM system.
  • Managed team of junior competitive intelligence and pricing analysts and summer interns.
  • Developed decks for PETsMART's Board of Directors quarterly meetings.
  • Oversaw development and maintenance of PETsMART's competitor real estate/revenue impact database.
  • Compiled monthly PETsMART reports on customer retention and brand loyalty.
  • Conducted numerous PETsMART customer marketing analyses using corporate CRM system and survey data..

Education

Bachelor of Arts In Liberal Arts -

Michigan State University Honors College
01.1990

Completed coursework towards Master of Science In Management Information Systems -

Western International University

Skills

  • Product vision and strategy definition
  • Product positioning and monetization
  • Product Lifecycle Management
  • Product roadmaps
  • Product compliance
  • Business model innovation
  • Design thinking
  • Data-driven decision-making
  • KPI tracking
  • Prioritization and execution
  • Cross functional leadership
  • Staff management
  • Stakeholder alignment
  • A/B testing

Certification

  • AI for Financial Services Certification, Upstart
  • Currently enrolled in Purdue's Applied Generative AI Specialization certificate program
  • Certified Scrum Product Owner and Scrum Master, Scrum Alliance

Personal Information

Title: Head of Product

References

References available upon request

Timeline

Head Of Product

Payitoff.io
05.2021 - Current

Principal Product Manager

Simple Finance
11.2018 - 01.2021

Vice President Of Digital Innovation

Umpqua Bank
04.2018 - 11.2018

Managing Director - Onboarding & Enrollment

Charles Schwab & Co.
01.2017 - 03.2018

Senior Product Manager, Platform Services

Charles Schwab & Co
02.2013 - 12.2016

Senior Manager - Client Data Quality / Data Govern

Charles Scwa
11.2009 - 02.2013

Principal Consultant, Revenue Enhancement

Fiserv
05.2008 - 10.2009

Senior Analyst, Competitive Intelligence Team

PetsMart
11.2003 - 11.2004

Bachelor of Arts In Liberal Arts -

Michigan State University Honors College

Completed coursework towards Master of Science In Management Information Systems -

Western International University

Similar Profiles

CREATE PROFILE
Steph Reiley