Stephanie Robinson
Financial Services Representative
Rosedale,NY
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
11
11
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Financial Services Representative -Hybrid
Northwell Health - Regioncare Inc.
07.2023 - Current
- Working closely with clinical team to provide seamless service delivery for complex patient services.
- Managing over 50 tasks, incoming calls, emails and faxes per day while maintaining attention to detail and accuracy
- Proficient communication with insurance companies, ensuring timely submission of pre-certification and expediting authorization process.
- Streamlined operations and prioritized tasks, allowing billing team to increase revenue by 25%.
Administrative Support Associate
Northwell Health - STARS
10.2021 - 07.2023
- Greet patients, assist with check-in, and managed a complex patient schedule for over 20 therapists.
- Assist coworkers and staff members with special tasks on a daily basis.
- Managed over 50 incoming and outgoing calls, multiple faxes and tasks, while recording accurate messages for distribution to office staff.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Office Clerk
United Parcel Service, UPS
12.2017 - 10.2021
- Managed auditing process for dock workers and increased freight drivers service activities by 40 %.
- Managed a high volume of calls and set over 90 appointments for deliveries daily
- Worked with central and local dispatch offices to assist in managing load schedules
Client Service Specialist
Spar And Bernstein
01.2017 - 12.2017
- Filed data for personal injury claims and compiled data through Salesforce to track all clients.
- Managed over 100 incoming and outgoing client calls daily and worked closely with attorneys to set schedule.
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
Administrative Assistant
Summit Plastics
10.2014 - 01.2017
- Performed administrative office support for multiple supervisors and senior level managers; while maintaining accounts payable files and vendor database using Sage 100.
Education
Associate of Science - Tourism & Hospitality Management
University of The Commonwealth Caribbean
09.2012 - 2014.07
Skills
- Proficient in advanced computer applications
- Employee training
- High-quality client service
- Team leadership
Certification
Licensed Insurance Agent
Timeline
Financial Services Representative -Hybrid
Northwell Health - Regioncare Inc.
07.2023 - Current
Administrative Support Associate
Northwell Health - STARS
10.2021 - 07.2023
Licensed Insurance Agent
09-2019
Office Clerk
United Parcel Service, UPS
12.2017 - 10.2021
Client Service Specialist
Spar And Bernstein
01.2017 - 12.2017
Administrative Assistant
Summit Plastics
10.2014 - 01.2017
Associate of Science - Tourism & Hospitality Management
University of The Commonwealth Caribbean
09.2012 - 2014.07
Supervisory Management
09-2007
Similar Profiles
Virginia CorreaVirginia Correa
Administrative Assistant at Northwell HealthAdministrative Assistant at Northwell Health
BRIANNA ZIMMERMANBRIANNA ZIMMERMAN
Employee Relations Specialist at Northwell HealthEmployee Relations Specialist at Northwell Health
Julie DorceJulie Dorce
Staffing Assistant at Northwell HealthStaffing Assistant at Northwell Health
Brandon WelchBrandon Welch
Operations Supervisor at DnataOperations Supervisor at Dnata
Mark BryanMark Bryan
Systems Integrator at GMAC Media TechnologiesSystems Integrator at GMAC Media Technologies