Courtney Vida
Chalfont
Summary
Experienced professional seeking a challenging position to utilize intellect and creativity in driving success. Passionate about contributing to a dynamic team that values innovation and problem-solving. Excited to leverage skills and experience for a meaningful impact in a forward-thinking organization. Committed to continuous learning and growth for career excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Systems Compliance Division Coordinator
Sherman Engineering
01.2020 - Current
- Responsibilities:
- Systems Compliance Division expanded from 3 technicians to 8 under my Coordination
- Facilitated the growth of the number of annual contracts and was point of contact for these facilities.
- Coordination from RFQ to invoicing project invoicing.
- CRM Usage for customer details
- Organizing multiple technicians going to site for multiple jobs consecutively.
Customer Service Coordinator
Cornerstone Clubs
01.2019 - 01.2020
- Responsibilities
- Management of Service Team Members
- Creating SOP’s for Service desk and monitoring compliance with SOP’s
- Customer relations
- Maintaining Service desk budget and compliance
Team Coordinator
Mammoth Restoration
01.2016 - 01.2019
- Responsibilities:
- Complete re-organization of office processes including invoicing and customer relations after Mammoth bought First Service Restoration.
- Scheduling of Technicians to ensure timely completion of projects.
- Managing client claims information and demographics in PSA software
- Managing purchasing and scheduling of deliveries for repair projects
- Working with insurance companies to complete homeowner claims in a timely manner
- Branch AR and AP, and HR responsibilities
Administrative Assistant
LifeQuest Nursing Center
01.2008 - 01.2010
- Responsibilities:
- Core responsibilities: human resources and personnel management, customer service, data management, and administrative duties.
- Creation, training, and supervision of scripts for reception staff phone services
- Management of the reception staff daily responsibilities and implementation of facilities administrative projects.
- Response, resolution or referral of resident, resident family, and staff concerns.
- Organizing and delivering training of new hire and annual orientations and participation in development and delivery of new educational materials for the staff.
- Planning special projects and managing to completion
- Creating SOP’s to ensure projects could be maintained long term.
Education
B.S. - Psychology
University of Pittsburgh
Pittsburgh, PA01.1997
Certification - Project Management
Cornell University
Remote06-2025
Skills
- Organizational proficiency
- Experienced in managing large data sets
- Project management expertise
- Proficient in customer service and data management
- Proficient in advanced computer applications
- Proficient in Microsoft Office Suite
- Proficient in creating and managing advanced Excel spreadsheets
- Proficient in quickly mastering software tools
- Customer support expert
- Customer relations management
- Experience engineering expertise
- Ensuring exceptional customer service standards
Certification
- Project Management Training - 2025
Timeline
Systems Compliance Division Coordinator
Sherman Engineering
01.2020 - Current
Customer Service Coordinator
Cornerstone Clubs
01.2019 - 01.2020
Team Coordinator
Mammoth Restoration
01.2016 - 01.2019
Administrative Assistant
LifeQuest Nursing Center
01.2008 - 01.2010
B.S. - Psychology
University of Pittsburgh
Certification - Project Management
Cornell University
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