Microsoft Project
Stephan Abuzeide
Scrum Master / Program And Project Manager
Columbus,OH
Summary
Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work History
Scrum Master / Project Manager / Program Manager
Unicon International
11.2021 - 6 2024
- Managed program to migrate all 18 plants and their associates, 4 different HR systems, 3000 application data routes to one consolidated SuccessFactors HR system
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity
- Coached cross-functional teams on Agile principles, leading to increase in successful project deliveries.
- Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment
Project Manager / Program Manager
Fiserv
05.2018 - 09.2021
- Led program to retire legacy bill pay application and migrate all 1500 clients to newer version of application
- Coached project managers in Agile methodologies (Scrum, Kanban) to enhance team and project performance
- Planned, designed, and scheduled phases for large projects.
- Successfully managed projects using blend of Waterfall and Agile approaches
- Developed process flows and documentation for legacy application retirement.
Customer Experience Manager
PCM Services, LLC
02.2017 - 03.2018
- Established cross-functional teams for improved communication between departments and better customer experiences.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Negotiated and collaborated with C-suite executives to identify and secure new business opportunities
- Streamlined internal processes for more efficient issue resolution, reducing overall case volume while maintaining high-quality service levels.
Scrum Master / Project Manager
ComResource
11.2014 - 01.2017
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Collaborated with resource, release, and product managers to optimize development processes
- Gathered and analyzed cost estimates in Clarity, managing release budgets from $150K to $1.5M
- Evaluated and prioritized risks, developing mitigation strategies
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
Project Manager / Program Manager
Apex Systems Inc
12.2013 - 11.2014
- Oversaw and coordinated Wendy’s Corporate Aloha refresh project, providing regular updates on deliverables, financials, and milestones
- Coordinated with vendors and internal departments to develop and communicate conversion schedules to restaurants
- Recruited, trained, and supervised team of eight employees for remote backups and configurations
- Placed hardware purchasing orders, conducted on-site restaurant visits, and trained restaurant staff on new hardware and software.
Program Manager
Hewlett-Packard Enterprise Services, LLC
01.2012 - 11.2013
- Generated nearly $1 million in annual savings through contract consolidation, negotiation, and equipment optimization
- Managed third-party vendor contracts and purchase orders for global hardware assets
- Developed project documentation (RASI charts, WBS) and oversaw management of $20M+ in purchase orders
- Served as liaison between vendors and clients to ensure optimal pricing and contract adherence.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
Education
Masters of Project Management -
Keller Graduate School of Management
Austin, TX 01.2013 - 04.2014
MBA - Business Administration
Keller Graduate School of Management
Austin, TX 11.2010 - 12.2012
Bachelors of Science in Technical Management -
DeVry University
Austin, TX 07.2005 - 10.2010
Skills
Coaching and Mentoring
Military Service
United States Air Force, Airman First Class, Network Administrator
Accomplishments
- Successfully managed program teams to consolidate 18 manufacturing plants, 4 HR systems, and migrate 3000 application data routes, and all associates and contractors data to new HR system
- Led program to migrate 1500 businesses to new bill pay platform from the bill pay platform being retired
- Successfully completed project to refresh all order taking hardware and software in all 5000 corporate owned Wendy's restaurants in North America
- Led Internet of Things development team as Scrum Master to analyze various Machine Learning products to better record and analyze production data for automated machines on the manufacturing floors
Software
Microsoft Office Suite
Open Workbench
Clarity
Jira
Confluence
SharePoint
Microsoft Teams
ServiceNow
Timeline
Scrum Master / Project Manager / Program Manager
Unicon International
11.2021 - 6 2024
Project Manager / Program Manager
Fiserv
05.2018 - 09.2021
Customer Experience Manager
PCM Services, LLC
02.2017 - 03.2018
Scrum Master / Project Manager
ComResource
11.2014 - 01.2017
Project Manager / Program Manager
Apex Systems Inc
12.2013 - 11.2014
Masters of Project Management -
Keller Graduate School of Management
01.2013 - 04.2014
Program Manager
Hewlett-Packard Enterprise Services, LLC
01.2012 - 11.2013
MBA - Business Administration
Keller Graduate School of Management
11.2010 - 12.2012
Bachelors of Science in Technical Management -
DeVry University
07.2005 - 10.2010
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