Stephan Echeverria
Rockville,MD
Summary
Dynamic bilingual professional excelling in fast-paced environments, leveraging exceptional interpersonal communication skills and strong prioritization abilities. Recognized for the capacity to work independently while also thriving in collaborative team settings. Committed to continuous learning and professional development.
Overview
4
4
years of professional experience
Work History
On-site Client Advisor
Vitalacy
Los Angeles, CA
10.2023 - 02.2025
- Maintained client relationships as the primary representative for the Mid-Atlantic region
- Oversaw and optimized asset management systems and operational processes
- Diagnosed and resolved system malfunctions to ensure smooth operations
- Conducted data analysis to drive informed decision-making
- Organized and led training sessions for new users and ongoing professional development for current employees
- Created and delivered comprehensive training materials and documentation
- Assist with job analysis studies, with the guidance of senior management.
- Coordinated and scheduled routine on-site visits to ensure ongoing device calibration and accuracy
Training Support Coordinator
Learnitude
Washington, DC
04.2023 - 08.2023
- Provided logistical support for training projects that are conducted online and in the classroom for DOJ and State Department clients
- Maintained asset management, including device and software procurement
- Diagnosed and troubleshoot Apple/Windows computers and iOS hardware and software
- Managed MDM software
- Worked directly with vendors and distributors as the point of contact
Customer Support Representative
ID.me
Tysons Corner, VA
06.2021 - 10.2022
- Managed 30+ customer interactions per day to execute identity verification protocols.
- Conducted troubleshooting and diagnosed hardware and software issues with end users.
- Designed effective training content and assessments.
- Administered and resolved customer inquiries effectively and professionally.
- Served as a tier-2 escalation point for Spanish-speaking customers.
- Collaborated with other departments to resolve customer issues quickly.
Education
Bachelor of Science - Cybersecurity Management and Policy
University of Maryland Global Campus
Hyattsville, MD04-2025
Associate of Science - Computer Studies
University of Maryland Global Campus
Hyattsville, MD12-2021
Skills
- Proficient in Microsoft Office 365 (Excel, PowerPoint, Word)
- Advanced in Microsoft Dynamics NAV, Outlook Express, and other expense report-related programs(eg Concur Solutions, MobileXpense)
- Experience in building Intel and AMD-based platforms
- Installing and troubleshooting MS Windows-based systems
- Network setup, including hardware and software troubleshooting
- C Software Development Experience
- MDM System Administrator
Timeline
On-site Client Advisor
Vitalacy
10.2023 - 02.2025
Training Support Coordinator
Learnitude
04.2023 - 08.2023
Customer Support Representative
ID.me
06.2021 - 10.2022
Bachelor of Science - Cybersecurity Management and Policy
University of Maryland Global Campus
Associate of Science - Computer Studies
University of Maryland Global Campus
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