Stephan Gavin
Twin Falls,ID
Summary
Adept at leading telecommunications projects at Wasatch Electric, I enhanced network performance and customer satisfaction through strategic upgrades and innovative solutions. Skilled in fiber optic technology and problem-solving, I mentored junior technicians, achieving high-quality results and maintaining safety standards. My work significantly reduced downtime, showcasing a commitment to excellence and efficiency. Diligent Fiber Splicer with 7 years of experience installing fiber optic cable, both on elevated poles and beneath ground level to expand networks and increase customer base. Versatile in mapping and installation of new fiber-optic networks, efficiently splicing with established connections. Systematic troubleshooter with acute spatial awareness in navigation of physical issues with fiber-optic connections, adhering to tight project deadlines and assuring customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Telecommunications Foreman
Wasatch Electric
06.2016 - Current
- Coordinated with cross-functional teams for the successful execution of large-scale telecommunication projects.
- Evaluated new technologies in telecommunications systems, staying up-to-date on industry trends and advancements.
- Enhanced network performance by implementing strategic upgrades and maintenance procedures.
- Streamlined communication processes for increased efficiency and improved customer satisfaction.
- Developed and maintained comprehensive documentation of telecom projects, enabling seamless handoff to support teams.
- Conducted regular safety audits to maintain a safe working environment and minimize accidents on job sites.
- Collaborated with engineers to develop customized solutions tailored to client needs.
- Mentored junior technicians, fostering professional growth through hands-on training and knowledge sharing.
- Led the installation of telecommunication infrastructure, ensuring timely project completion and adherence to quality standards.3
- Delivered high-quality results while consistently meeting deadlines under challenging circumstances.
- Utilized proper tools and materials to adhere to safety guidelines.
- Upheld high standards of craftsmanship while working under challenging conditions, including inclement weather or confined spaces.
- Achieved optimal network performance by splicing fiber optic cables with precision and speed.
- Improved service quality by regularly inspecting and maintaining fiber optic equipment and tools.
- Collaborated with project managers to ensure timely completion of large-scale fiber optic installation projects.
- Reduced downtime for clients by efficiently identifying and resolving connectivity issues.
- Tested fiber optic cables and documented results.
- Spliced, bonded, ground and terminated cables.
- Built splice cases to enclose exposed transmission lines.
- Read blueprints and schematics to correctly place equipment.
- Located and repaired line faults to maintain existing network without causing signal failure interruptions.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
Shift Manager
Boondocks Food And Fun
08.2012 - 06.2016
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Troubleshot equipment to reduce service calls and downtime.
Education
Low-Voltage Associates Degree - Low Voltage Electrician
Ogden-Weber Applied Technology College
Ogden, UT11.2020
Skills
- Telecom Infrastructure
- Wireless Communications
- Site Inspections
- Fiber Optic Technology
- Telecom Testing
- ISP Installation
- Fiber Identification
- Problem-Solving
- Skilled Maintenance and Repair
- Electrical Systems
- Fiber Termination
- Fiber Optic Routing
- Fusion Splicing
Certification
- Powered Actuated Tools Training
- OSHA 30
- Smith Driving Training
- Aerial Lift - Scissor/Boom Lift
- First Aid CPR Certified
- Fall Protection Certified
- Uni-Cam Training
- Axis Certified Technician
Timeline
Telecommunications Foreman
Wasatch Electric
06.2016 - Current
Shift Manager
Boondocks Food And Fun
08.2012 - 06.2016
Low-Voltage Associates Degree - Low Voltage Electrician
Ogden-Weber Applied Technology College
- Powered Actuated Tools Training
- OSHA 30
- Smith Driving Training
- Aerial Lift - Scissor/Boom Lift
- First Aid CPR Certified
- Fall Protection Certified
- Uni-Cam Training
- Axis Certified Technician
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