STEPHAN LAFRANCHISE
Bluffton,SC
Summary
Enthusiastic operations professional with good leadership and multitasking skills. Familiar with different instructional approaches and techniques. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Golf Operations/Professional Caddie
Chechessee Creek Club
01.2019 - Current
- Demonstrated professionalism through punctuality, appearance, and adherence to caddy program guidelines.
- Streamlined golfer''s decision-making process by offering precise green reading and putting tips.
- Worked multiple tournaments each year with amateur and professional golfers.
- Developed strong relationships with members through exceptional customer service, ensuring repeat business.
- Supported golfer performance with expert advice on shot strategies and course conditions.
- Upheld high standards of etiquette through respectful behavior towards fellow caddies, staff members, golfers, and guests.
Golf Operations Staff Member/Professional Caddie
Sage Valley Golf Club
01.2016 - Current
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained smooth pace of play for golfers on course.
- Optimized cart organization for easy access to clubs, towel, umbrella, tees, and scorecard while maintaining cleanliness.
Golf Operations Staff Member/Professional Caddie
Adios Golf Club
01.2015 - Current
- Established positive relationships with customers and other staff members.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
Golf Operations Staff Member/Professional Caddie
TPC Dorado Beach Golf Club
01.2014 - Current
- Devised and implemented processes and procedures to streamline operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Enhanced team collaboration by fostering positive work environment and promoting open communication among staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Elevated skill development of junior golfers through mentoring and sharing expertise about their game.
Golf Operations Staff Member/Professional Caddie
Diamond Creek Golf Club
01.2013 - Current
- Developed effective improvement plans in alignment with goals and specifications.
- Taking active roles in vetting prospective members.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Teaching on course etiquette, through rules and regulations, while advising members and guests of proper club selection.
- Volunteering time to assist with training of new employees.
- Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
Community Relations/Amateur Hockey Initiatives
Tampa Bay Lightning (NHL)
01.2011 - 01.2013
- Overlooked Amateur Hockey department on a daily basis to become familiar with operations.
- Benchmarked competitive teams, leagues, and events to generate promotional initiatives.
- Managed several alumni athletes for various player meet and greets/clinics.
- Maintained scheduling for monthly clinics and events for the Amateur Hockey department.
- Oversaw the ‘Mite Intermission’ program and helped developed and coordinate benefits.
- Executed various game day operations and assisted with event coordination.
- Performed cold calls to prospective leads for growth and development within the department.
- Communicated with various partner businesses to attend various Lightning events.
- Represented the organization at various outside events such as; Lightning Made Clinics, Holiday Camps and Charity Hospital benefits, as well as, local rinks.
Golf Operations Staff Member/Professional Caddie
Grand Dunes Resort Course
01.2010 - 01.2011
- Performed duties and met requirements for tournaments, club rentals, and services with Head Professional and Assistant Professional.
- Rendered professional advice, opinions, assistance, and services while promoting interest of the company in providing service to guest.
- Established positive relationships with customers and other staff members.
- Developed effective improvement plans in alignment with goals and specifications.
Golf Operations Staff Member/Member Relations
Pine Lakes Country Club “The Grand Daddy”
01.2009 - 01.2011
- Facilitated guests with any needs necessary while on property.
- Maintained admirable manners while greeting golfers as they arrive and leave property.
- Executed various details throughout, including: cleaning of clubs and golf bags of guests and members alike.
- Maintained golf clubs of members and rentals daily.
- Managed cart barn fleet and assisted head pros with tournament set-ups and needs as necessary.
Game Operations Intern
Sport Operations Education Program
01.2010 - 01.2011
- Led in-game promotions for both CCU baseball and softball programs.
- Performed daily day-to-day game operations and assisted clubhouse manager Created, implemented, and executed original ideas for themed games.
- Supported team management in achieving operational efficiency during live events.
- Participated in staff meetings, providing valuable input on game-day operations improvement strategies.
Education
MBA - Business Administration And Management
Coastal Carolina University
Conway, SC01.2025
Bachelor of Science - Sports Management
Coastal Carolina University
Conway, SC05.2011
Skills
- Computer: Microsoft Word, Excel, Office and Publisher, PowerPoint
- Languages: English & Spanish
- Logistics Coordination
- Leadership Qualities
- Sales
- Equipment Maintenance
- Operations Monitoring
- Inventory Control
- POS Systems
- Course Management
- Green Reading
- Employee Training
- Time Management
Accomplishments
- PGA Professional Championship 2017 & 2019
- PGA Puerto Rico Open 2015
- PGA Professional Caddie
- Coastal Carolina University Men’s Lacrosse President
Certification
- OSHA Verification Intern
- CPR Certified
Timeline
Golf Operations/Professional Caddie
Chechessee Creek Club
01.2019 - Current
Golf Operations Staff Member/Professional Caddie
Sage Valley Golf Club
01.2016 - Current
Golf Operations Staff Member/Professional Caddie
Adios Golf Club
01.2015 - Current
Golf Operations Staff Member/Professional Caddie
TPC Dorado Beach Golf Club
01.2014 - Current
Golf Operations Staff Member/Professional Caddie
Diamond Creek Golf Club
01.2013 - Current
Community Relations/Amateur Hockey Initiatives
Tampa Bay Lightning (NHL)
01.2011 - 01.2013
Golf Operations Staff Member/Professional Caddie
Grand Dunes Resort Course
01.2010 - 01.2011
Game Operations Intern
Sport Operations Education Program
01.2010 - 01.2011
Golf Operations Staff Member/Member Relations
Pine Lakes Country Club “The Grand Daddy”
01.2009 - 01.2011
MBA - Business Administration And Management
Coastal Carolina University
Bachelor of Science - Sports Management
Coastal Carolina University
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