Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephane Hayes

Bellingham,WA

Summary

Seasoned table games dealer with a background in fast-paced casino environments. Known for maintaining game integrity, handling transactions with accuracy, and providing exceptional customer service. Strengths include a deep knowledge of various table game rules and strategies, strong interpersonal skills, and the ability to manage stress effectively. Have consistently enhanced the gaming experience for patrons while adhering to all regulatory requirements.

Overview

4
4
years of professional experience

Work History

Table Games Dealer

Quil Ceda Creek Casino Qcc
Marysville, WA
05.2024 - Current
  • Dealt cards to players at various table games, ensuring smooth gameplay.
  • Monitored player activities for compliance with gaming regulations and casino policies.
  • Assisted in managing cash transactions, including payouts and buy-ins at tables.
  • Adapted to changing game conditions while providing excellent customer service at all times.
  • Maintained a positive attitude and professional demeanor during shifts.
  • Performed functional game duties quickly by efficiently handling money and chips.

Table Games Dual Rate Dealer

Silver Reef Hotel Casino Spa
Ferndale, WA
03.2023 - 04.2024
  • Dealt various table games including blackjack, poker, and baccarat.
  • Ensured compliance with gaming regulations and internal policies.
  • Maintained accurate game records and chip counts during shifts.
  • Provided exceptional customer service to enhance guest experiences.
  • Managed high-pressure situations while maintaining a professional demeanor.
  • Verified accuracy of all paperwork related to transactions.
  • Kept tables clean by clearing away empty glasses and ashtrays as needed.
  • Maintained an accurate count on all games while dealing.
  • Monitored players' betting habits for signs of cheating or other irregularities.

Table Games Floor Supervisor

Quil Ceda Creek Casino
Marysville, WA
04.2021 - 01.2023
  • Supervised table games operations, ensuring compliance with gaming regulations.
  • Trained and mentored dealers on game procedures and customer service standards.
  • Monitored gameplay to maintain integrity and fairness of operations.
  • Resolved player disputes and provided exceptional guest service experiences.
  • Coordinated with security to ensure a safe gaming environment for patrons.
  • Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
  • Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
  • Compiled summary sheets for gaming events to record amounts wagered and paid for each shift.

Education

High School Diploma -

Blaine High School
Blaine, WA
06-2011

Skills

  • Card dealing
  • Cash management
  • Game compliance
  • Game monitoring
  • Customer engagement
  • Record keeping
  • Effective communication
  • Quick decision making
  • Memory retention
  • Excellent customer service
  • Patience and composure
  • Strong mathematical skills
  • Stress tolerance
  • Team player mentality
  • Game Pace Maintenance

Timeline

Table Games Dealer

Quil Ceda Creek Casino Qcc
05.2024 - Current

Table Games Dual Rate Dealer

Silver Reef Hotel Casino Spa
03.2023 - 04.2024

Table Games Floor Supervisor

Quil Ceda Creek Casino
04.2021 - 01.2023

High School Diploma -

Blaine High School

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