STEPHANE NWATCHOU

Client: BANK OF AMERICA

• Ensure Production Environment Stability of Nextgen and Legacy Ecommerce Domain applications
• Provide SME level Application Support for all Ecommerce Applications.
• Ensure 24/7 Resource Availability leveraging offshore-onshore team model.
• Spearhead the Root Cause Analysis and follow up Issue resolution of all Production Issues.
• Get Awareness of major infrastructure and application changes in the Production Environment
• Formulate Strategies and suggest improvements towards flawless customer/client experience.
• Coordinate and support Vendor Teams expediting the resolution of vendor production issues
• Understand ongoing issues and prioritize team activity and engagement based on the criticality.
• Escalate to Senior Management if any issue needs special/expedited attention.
• Support Customer replication or OBO recreation of the issue
• Initiate Triage with multiple application teams, LOBs
• Analyze/Triage Privacy Event, Executive escalated/reported issues.
• Arrange meetings with the respective ticket owners (LOB's, Tech Liasons...)
• Check various monitoring Dashboards and Validate operational stability.
• Manage Production Incidents
• Review production changes, setup/update monitoring for new changes
• Provide training on production applications and operations process to the new members.
• Research root cause for Severity 3 tickets.
• Analyze production issue based on log data, information from code, backend teams
• Track tickets and work with Development teams for closure
• Prepare for reconvene meetings/discussions with team members/managers on any existing production issues and/or Sev3 PM tickets/Incidents.
• Improve application stability and reduce noise/errors
• Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas.
• Working on software troubleshooting and interact with bank software used by customer
• Work on system engineering for any automation and improvement.
• Client: BANK OF AMERICA
• Mentored junior developers, fostering skill development and knowledge sharing.

Client: BANK OF AMERICA

• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization
• Experience in iPhone/iPad using iPhone SDK, Xcode & SWIFT
• Experience using Jenkins as version control
• Client: BANK OF AMERICA

• Design and build applications for the IOS platform
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design and ship new features
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization and automatization
• Experience on iOS 7.0, iOS 8.0.x, iOS 9.1, to iOS 10.x
• Experience in iPhone/iPad using iPhone SDK, Xcode & Objective C
• Experience in Customized Views, Table Views, Tab Bars, Scroll Bars and Navigation Bars.
• Expertise in Software Development Life Cycle (SDLC) of Projects - System study, Analysis, Physical and Logical design, Resource Planning.
• Hands on experience in using MapKit.
• Hands on experience in testing the application for memory leaks and relevant bug fixing.

• Serve as technical adviser for the local office
• Participate in the daily scrum meeting
• Collaborate and exchange with 3rd party vendors and clients
• Help maintain code quality and organization
• Troubleshoot and debug problem in the code

• Company Overview: Rockville, MD
• Worked extensively with Objective C and Cocoa frameworks.
• Develop and Maintain iOS Apps for Xfinity.
• Develop Push Notification across Multiple Apps.
• Improve Speed and Functionality
• Implement Hybrid Apps
• Created the User Interface/Navigation Layout for the application with respect to the business model flow.
• Worked on Photoshop CS5 for image editing and alterations, to custom design the appearance and looks of the application.
• Tested the application for memory leaks and relevant bugs, fixed the leaks, and deployed on different iPhone firmware's to validate the application stability.
• Developed a Custom Library to be transcended to different applications for easier use in which it allows for multi-purpose activity.
• Used Objective-C and Cocoa Touch framework to collaborate and co-ordinate various UIViewControllers, UIViews, customized UIButtons through UITabBar, UINavigationController, UIRootViewController, UITableView, Customized UITextField, Customized UITextView and adding special feature in the UIKeyPad along with memory allocation.
• Rockville, MD

• Provide technical expertise and advice on Business Class clients.
• Troubleshoot, maintain and install Wireless equipments, switches, panels, 66blocks, routers and more network and advance telecommunication equipments.
• Expert on advance telephone technology including VoiceEdge, PRI, Alarm System.
• Maintain and install advance video equipments for Business Clients.
• Talking to clients and computer users to determine the nature of problems.
• Configure and troubleshooting LAN, MANs, WANs, VPN, DNS, Static IP, Subnet Mask configuration in the network.
• Lead and mentor telecommunication technician (3 & 4).
• Work with team member to improve the quality of the cable/fiber network.
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Educate client on connecting their computer, phone and wireless device on the network.
• Install and troubleshooting Alarm system.
• Install and troubleshooting VoIP (Voice Over Ip) equipments.
• Install and Maintain video equipments and X1.
• Install, configure, and maintain wireless equipments, routers, modems, switches on the network.
• Make recommendations about purchase of technology resources.
• Setting up computer security measures.
• Leading and mentoring new telecommunication technicians (level 2 & 3).

• Company Overview: Silver spring, Maryland
• Receiving Electronic equipments and computers.
• Troubleshoot computer hardware and software issues.
• Advise and educate customer on equipment use (computers, printers and more).
• Offering technical support to customer on-site, via phone or email.
• LAN, WAN, DNS, VPN configuration.
• Setting up computer security measures.
• Order replacement parts.
• Repair computers.
• Silver spring, Maryland

• Company Overview: Conakry, Guinea
• Monitoring the HVAC and the electrical power distribution /generation system-including;
• Maintaining the HVAC system and the fire Alarm system.
• Supervising and managing the contractor's jobs in the elevators and generators.
• Checking and inspecting the electrical grounding in the residences houses and at the Chancery.
• Supervising the electrical and HVAC works /team in the Chancery building.
• Designing and providing technical graphics and support.
• Making schedule and advice for the electrical and HVAC preventive maintenance system.
• Conakry, Guinea

• Company Overview: Douala, Cameroon
• Maintaining the power distribution system-including switchgear, transformers, control panel.
• Maintaining the motors and machines for the printing system in the company.
• Douala, Cameroon

• Electrical residences, commercials and industrial wiring.
• Troubleshooting, but not limited in lighting, switchboard, alarm.