STEPHANE A PARDO
Brooklyn,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Generalist
99 Washington Street New York, New York 10006 Unit
09.2023 - 03.2024
- Developed strong customer relationships through attentive listening and prompt resolution of concerns.
- Kept work areas clean and neat to promote efficient operations.
- Provided exceptional service to clients, resulting in increased retention rates and positive feedback.
- Organized and maintained supplies to support asylum seekers operations.
Taxi Dispatcher
ABM / JFK, F Kennedy Airport
Queens, NY
10.2016 - 08.2019
- Assigned drivers to customers based on their location, destination and availability.
- Resolved customer complaints in a timely manner.
- Updated records of daily trips taken by drivers.
- Provided feedback to drivers regarding customer service issues.
- Kept track of taxi availability and estimated times of arrival at pickup locations.
General Manager
Lord and Taylor
New York, NY
04.2013 - 02.2016
- Responsible for keeping sales floor clean ie; sweeping, mopping, vacuuming
- Discarding of waste in trashcans
- Sanitized floors, surfaces, windows, and furniture
- 2
- Established and maintained effective communication with staff members to ensure efficient operations.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Education
High School Diploma -
Achievers Academy
Miami, FLSkills
- MS OfficeMicrosoft Word, Excel & PowerPoint
- Customer Request Management
- Data Entry
- Schedule Coordination
- Customer Service
- Communication Management
- Effective Communications
- Workflow Planning
- Operations Oversight
- Schedule Management
- Supply Chain Management
- Loss Prevention
- Project Management
- Sales
- Team Leadership
- Employee Scheduling
- Inventory Control
- Team Oversight
- Problem Resolution
- Customer Experiences
- Communication Skills
Languages
French
Full Professional
Timeline
Generalist
09.2023 - 03.2024
Taxi Dispatcher
ABM / JFK, F Kennedy Airport
10.2016 - 08.2019
General Manager
Lord and Taylor
04.2013 - 02.2016
High School Diploma -
Achievers Academy