Summary
Overview
Work History
Education
Skills
Languages
Timeline
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STEPHANE A PARDO

Brooklyn,NY

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Generalist

09.2023 - 03.2024
  • Developed strong customer relationships through attentive listening and prompt resolution of concerns.
  • Kept work areas clean and neat to promote efficient operations.
  • Provided exceptional service to clients, resulting in increased retention rates and positive feedback.
  • Organized and maintained supplies to support asylum seekers operations.

Taxi Dispatcher

ABM / JFK, F Kennedy Airport
10.2016 - 08.2019
  • Assigned drivers to customers based on their location, destination and availability.
  • Resolved customer complaints in a timely manner.
  • Updated records of daily trips taken by drivers.
  • Provided feedback to drivers regarding customer service issues.
  • Kept track of taxi availability and estimated times of arrival at pickup locations.

General Manager

Lord and Taylor
04.2013 - 02.2016
  • Responsible for keeping sales floor clean ie; sweeping, mopping, vacuuming
  • Discarding of waste in trashcans
  • Sanitized floors, surfaces, windows, and furniture
  • 2
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Education

High School Diploma -

Achievers Academy
Miami, FL

Skills

  • MS OfficeMicrosoft Word, Excel & PowerPoint
  • Customer Request Management
  • Data Entry
  • Schedule Coordination
  • Customer Service
  • Communication Management
  • Effective Communications
  • Workflow Planning
  • Operations Oversight
  • Schedule Management
  • Supply Chain Management
  • Loss Prevention
  • Project Management
  • Sales
  • Team Leadership
  • Employee Scheduling
  • Inventory Control
  • Team Oversight
  • Problem Resolution
  • Customer Experiences
  • Communication Skills

Languages

French
Full Professional

Timeline

Generalist

09.2023 - 03.2024

Taxi Dispatcher

ABM / JFK, F Kennedy Airport
10.2016 - 08.2019

General Manager

Lord and Taylor
04.2013 - 02.2016

High School Diploma -

Achievers Academy

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STEPHANE A PARDO