Stephanee Roberts
Chehalis,WA
Overview
6
6
years of professional experience
Work History
Lead Bartender
23Kitchens
Lacey, WA
12.2024 - Current
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Created signature beverages to increase revenue and patron loyalty.
- Stocked bar with beer, wine, liquor and related supplies.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
- Greeted guests with friendliness and professionalism.
- Met customer, business operations, and server needs with minimal errors or delays.
Internet Sales Manager
Interstate Honda in Chehalis
Chehalis, WA
05.2023 - 10.2024
- Created and implemented strategies for increasing customer satisfaction.
- Developed and maintained relationships with customers to ensure repeat business.
- Analyzed customer feedback data to develop strategies for improving customer experience.
- Managed a large portfolio of existing accounts by providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Lead Internet Sales Representitive
Toyota of Olympia
Tumwater, WA
04.2019 - 04.2023
- Created and implemented strategies for increasing customer satisfaction.
- Developed and maintained relationships with customers to ensure repeat business.
- Analyzed customer feedback data to develop strategies for improving customer experience.
- Managed a large portfolio of existing accounts by providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Associate of Arts - General
South Puget Sound Community College
Olympia, WA01-2015
Skills
- Adaptability to change
- Verbal and written communication
- Time management
- Sales strategy development
- Goal-oriented mindset
- Teamwork and collaboration
- Team leadership
- Customer service
- Memory retention
- Team collaboration
- Effective communication
- Conflict resolution
- Mentoring
- Strong multitasking
Rerences
- Zach Soran-Sales Manager Interstate Honda/360.970.5850/zsoran@interstatehondawa.com
- Phoebe Rich- Sales Manager/Toyota Of Olympia/360.880.4280/phoebekae06@gmail.com
- Rody Bonaguidi- Manager turned Friend/360.600.8387/rbonaguidi13@gmail.com
Timeline
Lead Bartender
23Kitchens
12.2024 - Current
Internet Sales Manager
Interstate Honda in Chehalis
05.2023 - 10.2024
Lead Internet Sales Representitive
Toyota of Olympia
04.2019 - 04.2023
Associate of Arts - General
South Puget Sound Community College