Overview
Work History
Education
Skills
Rerences
Timeline
Generic

Stephanee Roberts

Chehalis,WA

Overview

6
6
years of professional experience

Work History

Lead Bartender

23Kitchens
Lacey, WA
12.2024 - Current
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Created signature beverages to increase revenue and patron loyalty.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
  • Greeted guests with friendliness and professionalism.
  • Met customer, business operations, and server needs with minimal errors or delays.

Internet Sales Manager

Interstate Honda in Chehalis
Chehalis, WA
05.2023 - 10.2024
  • Created and implemented strategies for increasing customer satisfaction.
  • Developed and maintained relationships with customers to ensure repeat business.
  • Analyzed customer feedback data to develop strategies for improving customer experience.
  • Managed a large portfolio of existing accounts by providing exceptional customer service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Lead Internet Sales Representitive

Toyota of Olympia
Tumwater, WA
04.2019 - 04.2023
  • Created and implemented strategies for increasing customer satisfaction.
  • Developed and maintained relationships with customers to ensure repeat business.
  • Analyzed customer feedback data to develop strategies for improving customer experience.
  • Managed a large portfolio of existing accounts by providing exceptional customer service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Education

Associate of Arts - General

South Puget Sound Community College
Olympia, WA
01-2015

Skills

  • Adaptability to change
  • Verbal and written communication
  • Time management
  • Sales strategy development
  • Goal-oriented mindset
  • Teamwork and collaboration
  • Team leadership
  • Customer service
  • Memory retention
  • Team collaboration
  • Effective communication
  • Conflict resolution
  • Mentoring
  • Strong multitasking

Rerences

  • Zach Soran-Sales Manager Interstate Honda/360.970.5850/zsoran@interstatehondawa.com
  • Phoebe Rich- Sales Manager/Toyota Of Olympia/360.880.4280/phoebekae06@gmail.com
  • Rody Bonaguidi- Manager turned Friend/360.600.8387/rbonaguidi13@gmail.com

Timeline

Lead Bartender

23Kitchens
12.2024 - Current

Internet Sales Manager

Interstate Honda in Chehalis
05.2023 - 10.2024

Lead Internet Sales Representitive

Toyota of Olympia
04.2019 - 04.2023

Associate of Arts - General

South Puget Sound Community College

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Stephanee Roberts