Stephani Cramer

• Coordinated shipment schedules to optimize delivery times and reduce delays.
• Received all shipments- including data entry,direct communications with accounts receivable.
• Developed and maintained relationships with carriers to enhance service quality.
• Streamlined documentation processes for import/export compliance and accuracy.
• Trained new team members on logistics procedures and software tools.
• Oversaw daily logistics operations, ensuring alignment with organizational goals and standards.
• Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
• Reduced transportation costs by negotiating favorable contracts with carriers.
• Negotiated contracts with freight carriers to lower transportation costs without compromising service quality.
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
• Tracked orders and notified customers of status or potential delays.
• Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.

Answering phone calls from customers and shipping warehouses.

Order entry

Order processing

Shipping notifications

Movement of product from warehouses reporting.

• Enhanced customer satisfaction through personalized service and product recommendations.
• Outside sales printing and advertising sales representative
• Direct communications with customers
• Developed strong relationships with clients, leading to increased repeat business and referrals.

• Managed front desk operations, ensuring efficient customer service and appointment scheduling.
• Assisted clients with tax preparation inquiries, providing accurate information and guidance.
• Maintained organized filing systems for client records, enhancing retrieval efficiency and confidentiality.
• Coordinated communication between clients and tax professionals to streamline workflow processes.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.