Stephani Olmos
Tujunga,CA
Summary
Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering a hardworking mentality and a history of success in coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products.
Professional with experience in client relations and administrative support within veterinary and food service environments. Demonstrated ability to manage multi-line telephone systems, schedule appointments, and maintain accurate medical records while ensuring compliance with sanitation protocols. Proven track record of providing effective communication between clients and staff, resulting in improved customer satisfaction and operational efficiency. Strong organizational skills complemented by a commitment to maintaining high standards of service delivery.
Overview
19
19
years of professional experience
Work History
Small Business Owner
Tujunga House of Paws
Tujunga, California
12.2020 - Current
- Managed daily operations for pet care business and customer service
- Supervised pet handling, bathing, and grooming workflows
- Resolved client concerns and supported positive pet owner relations
- Promoted services through community outreach and local marketing
- Enforced cleanliness, sanitation, and animal care procedures
- Oversaw daily operations of small business including customer service and financial management.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Set pricing structures according to market analytics and emerging trends.
- Managed daily operations for pet care business and customer service
Customer Service Representative
VCA Arden Animal Hospital
Glendale, California
09.2019 - 11.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered client calls and scheduled patient appointments.
- Greeted pet owners and managed check-in and check-out desk workflow.
- Processed payments, deposits, and invoice questions at the front desk.
- Processed payments, deposits, and invoice questions at front desk.
- Coordinated communication between veterinarians, technicians, and clients.
- Issued appointment reminders and follow-up messages for upcoming visits.
Server
Los Gringos Locos
La Cañada Flintridge, CA
07.2017 - 10.2019
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols
- Restocked inventory and ingredients to ensure seamless kitchen operations
- Assisted waitstaff and team members to enhance service delivery
- Delivered entrées, chips, and beverages with careful table service.
- Checked guest needs and refilled drinks, sauces, and condiments.
- Maintained clean tables, polished silverware, and organized service stations.
- Provided excellent customer service to ensure satisfaction.
- Executed opening and closing duties, including setting up dining area and restocking supplies for efficient service.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Barista
Starbucks
Lake Balboa, CA
03.2013 - 07.2018
- Prioritized drink requests while managing interruptions
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Engendered customer loyalty by remembering personal preferences and allergy information
- Cleaned counters, machines, utensils and seating areas daily
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
Receptionist
Schick Geotechnical, Inc.
Van Nuys, CA
11.2015 - 01.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Organized and scheduled office meetings as well as client appointments for a team of 3 professionals, effectively accommodating hectic agendas
- Interacted with vendors, contractors, and professional services personnel to manage orders and communicate instructions effectively
- Answered telephone calls to address inquiries from clients, vendors, and other callers, providing accurate information and support
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
Teller
Speedy Cash
Mission Hills, CA
01.2011 - 03.2013
- Monitored customer behaviors and enforced protocols to safeguard assets
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals
- Assisted an estimated 50 customers each hour and remained poised and professional even in high-stress situations and when dealing with irate individuals
- Promoted products and services to customers, contributing to achievement of sales targets
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets
Store Manager
Jamba Juice
Encino , CA
03.2008 - 11.2010
- Enhanced team member productivity through performance monitoring and motivational strategies
- Led team efficiency by organizing workflows and addressing daily demands
- Trained and guided team members to maintain high productivity and performance metrics
- Delegated daily activities, monitored output, and recognized contributions to sustain team efficiency
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
Skills
- Customer-service oriented
- Client relations
- Appointment scheduling
- Payment processing
- Transaction processing
- Data entry
- Documentation
- Multi-line telephones systems
- Organizational skills
- Multitasking strengths
- Problem-solving techniques
- Team leadership
- Staff training
- Records management
- Professional demeanor
- Punctual
- Records management
References
Wayne Schick - Schick Geotechnical Owner (818) 481-9442
Megan Webb - Starbucks District Manager (590)917-7371
Carlos Martinez - Los Gringos Locos Catering Manager (818) 797-8098
Timeline
Small Business Owner
Tujunga House of Paws
12.2020 - Current
Customer Service Representative
VCA Arden Animal Hospital
09.2019 - 11.2020
Server
Los Gringos Locos
07.2017 - 10.2019
Receptionist
Schick Geotechnical, Inc.
11.2015 - 01.2018
Barista
Starbucks
03.2013 - 07.2018
Teller
Speedy Cash
01.2011 - 03.2013
Store Manager
Jamba Juice
03.2008 - 11.2010