Stephania Bond
Hinesville,GA
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
Work History
Customer Service Consultant
Progressive Insurance
Hinesville, GA
08.2024 - Current
- Greeted customers and answered inquiries promptly and professionally.
- Created customized solutions to customer issues by utilizing product knowledge and problem-solving skills.
- Provided accurate information regarding product features, pricing, availability and services.
- Resolved customer complaints in a timely manner with empathy and understanding.
- Maintained current knowledge of new products, services, promotions and other changes that may affect the customer experience.
- Developed relationships with customers to ensure repeat business opportunities.
- Assisted customers in navigating website for online orders or account management needs.
- Adhered to company policies while providing excellent customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Customer Service Representative
Concentrix
04.2017 - 07.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong relationships with customers by providing personalized assistance and support.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Made outbound calls to obtain account information.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Laborer
International Greetings USA
, GA
06.2015 - 06.2017
- Loaded and unloaded materials onto or from pallets, trucks, or other vehicles using a forklift.
Education
GED -
Savannah Technical College
Savannah, GA07-2011
Some College (No Degree) - Medical Assisting
Ultimate Medical Academy - Clearwater
Clearwater, FLSkills
- Account updating
- Report Generation
- Paperwork Processing
- Call Management
- Data Collection
- Complaint resolution
- Product Knowledge
- Inbound and Outbound Calling
- Documentation
- Professional telephone demeanor
- Lead Generation
- Computer Proficiency
- Prioritization
- Courteous demeanor
- Microsoft Excel
- Multi-Task Management
- Administrative Support
- Order Fulfillment
- Customer Relations
- Active Listening
- Problem-solving abilities
- Customer Relationship Management (CRM)
- Follow-up skills
- Building rapport
- Problem Resolution
- De-Escalation Techniques
- Customer Service
Timeline
Customer Service Consultant
Progressive Insurance
08.2024 - Current
Customer Service Representative
Concentrix
04.2017 - 07.2023
Laborer
International Greetings USA
06.2015 - 06.2017
GED -
Savannah Technical College
Some College (No Degree) - Medical Assisting
Ultimate Medical Academy - Clearwater