Stephanie Abram-Jackson
St Louis,MO
Summary
Dedicated training specialist with extensive experience in healthcare, leveraging clinical and administrative expertise to enhance procedural quality. Epic certification includes Resolute Professional Billing Principal Trainer, with additional credentials in Cadence, Prelude, and Ambulatory Nurse. Eager to contribute to team success through strong communication, attention to detail, and providing excellent customer service.
Overview
17
17
years of professional experience
Work History
Training Analyst Associate
SSM Healthcare
Saint Louis, MO
07.2022 - Current
- Coordinate with subject matter experts to create educational materials.
- Collaborate with leadership to align training initiatives with organizational goals.
- Research and utilize new technologies related to corporate training initiatives.
- Obtain and organize manuals, guides and visual materials for development and training purposes.
- Maintain a strong knowledge in Epic by participating in webinars, conferences, and online education classes.
- Facilitate virtual training for remote workers who are unable to attend traditional classroom settings.
Practice Management Operations - Senior Trainer
St. Louis University
St. Louis, Missouri
07.2016 - 06.2022
- Utilized IDX training for both clinical and administrative employees to increase company retention and productivity.
- Evaluated training effectiveness through participant feedback and performance assessments.
- Trained and mentored new personnel hired to fulfill various roles.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Improved operations through consistent hard work and dedication.
- Acquired new skills and applied them to daily tasks, contributing to overall efficiency.
- Increased customer satisfaction by resolving issues.
Medical Care Coordinator/ Medical Assistant
SLUCare
St. Louis, Missouri
01.2014 - 06.2016
- Coordinated appointment scheduling, patient registration, and acquisition of referrals and authorizations for office visits and surgeries.
- Obtained client medical history, medication information, symptoms and allergies.
- Obtained pre- and post-treatment vital signs and weight.
- Directed patients to exam rooms, answered questions, and prepared documentation for physician examinations.
- Collected patient information for billing and insurance filing by gathering forms and copying insurance cards.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Medical Assisting Instructor
Midwest Institute
St. Louis, Missouri
09.2014 - 05.2016
- Supervised students in medication administration to ensure patient safety and proper technique.
- Implemented new educational techniques to boost student comprehension while reducing learning time.
- Conducted clinical simulations and provided feedback for each individual student.
- Developed and implemented diverse educational methods and laboratory studies to enhance student engagement and learning outcomes.
- Assessed clinical settings to evaluate effectiveness in helping students meet course and program objectives.
- Provided immediate and constructive feedback to students.
Medical Assisting Instructor/Team Lead
Anthem College
Fenton, MO
10.2009 - 10.2013
- Conducted clinical simulations and provided feedback for each individual student.
- Assessed student competencies through written assignments and examinations to ensure mastery of course content.
- Partnered with instructors to implement best practices, resulting in improved student learning outcomes.
- Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
- Analyzed clinical settings' success in helping students achieve course and program outcomes.
- Led team of employees, overseeing hiring, training, and professional development to enhance team capabilities.
Education
Bachelor of Arts - Organizational Leadership/Industrial Psychology
St. Louis University
St. Louis12-2019
Skills
- Blended Learning Design
- Training Delivery
- Program Evaluation
- Instructional Improvement
- Team Collaboration
- Strategic Planning
- Problem-Solving
- Excellent Communication
- Customer Experience
- Attentive to Detail
Accomplishments
Anthem College Outstanding Faculty Award, 2012
Timeline
Training Analyst Associate
SSM Healthcare
07.2022 - Current
Practice Management Operations - Senior Trainer
St. Louis University
07.2016 - 06.2022
Medical Assisting Instructor
Midwest Institute
09.2014 - 05.2016
Medical Care Coordinator/ Medical Assistant
SLUCare
01.2014 - 06.2016
Medical Assisting Instructor/Team Lead
Anthem College
10.2009 - 10.2013
Bachelor of Arts - Organizational Leadership/Industrial Psychology
St. Louis University