Stephanie Acosta
Oviedo,FL
Summary
Hospitality management professional with 10+ years of experience in operations, training, and guest services. Skilled in leadership, staff development, and customer relations with expertise in both front-line and corporate hospitality. Proficient in Spanish and English, with strong abilities in problem-solving, organization, and communication. Seeking to leverage an MBA in Hospitality Management (specialization in Cruise Line Operations) to contribute to hotels, resorts, and corporate hospitality organizations.
Overview
9
9
years of professional experience
Work History
Score Tester
Data Recognition Corporation
Orlando, FL
04.2025 - 08.2025
- Reviewed and scored student tests according to established guidelines.
- Collaborated with other Test Scorers to ensure consistency in scoring procedures.
- Adhered strictly to state regulations concerning testing policies and procedures.
- Maintained confidentiality of all student records during scoring process.
Shift Leader Manager
Five Guys
Oviedo, FL
06.2021 - 05.2022
- Supervised shift operations, ensuring accurate cash handling, and inventory management.
- Directed staff to maintain service standards, cleanliness, and compliance with safety protocols.
- Supported training and onboarding to improve team efficiency.
Master Trainer
Cafe Rio
Oviedo, FL
12.2018 - 03.2020
- Led employee training programs across multiple locations, ensuring consistent service quality.
- Supported new store openings, including the successful launch of the Ashburn, VA location.
- Improved training methods, increasing employee retention and customer satisfaction.
Shift Leader Manager
De La Vega Restaurant
Oviedo, FL
04.2018 - 10.2018
- Oversaw daily operations, including staff scheduling, cash handling, and guest service.
- Promoted safety, resolved service issues, and ensured readiness for opening/closing shifts.
Guest Service Associate
RaceTrac
Winter Park, FL
01.2017 - 04.2018
- Delivered high-quality guest service, enhancing customer satisfaction and repeat visits.
- Managed cash transactions and maintained accurate inventory control.
- Ensured compliance with safety regulations and operational standards.
Education
MBA - Hospitality Management
Florida International University
Miami, FL08-2024
Hospitality And Tourism Management
Florida International University
Miami, FL12-2022
Bachelor of Science - Biology
University of Puerto Rico
Mayaguez, PR05-2012
Skills
- Guest Relations & Customer Service
- Operations & Inventory Management
- Staff Training & Development
- Bilingual: English & Spanish
- Problem Solving & Critical Thinking
- Data Entry & Marketing Support
Timeline
Score Tester
Data Recognition Corporation
04.2025 - 08.2025
Shift Leader Manager
Five Guys
06.2021 - 05.2022
Master Trainer
Cafe Rio
12.2018 - 03.2020
Shift Leader Manager
De La Vega Restaurant
04.2018 - 10.2018
Guest Service Associate
RaceTrac
01.2017 - 04.2018
MBA - Hospitality Management
Florida International University
Hospitality And Tourism Management
Florida International University
Bachelor of Science - Biology
University of Puerto Rico
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