JESSICA RICKETTS
Grayson,GA
Summary
Detail-oriented and solutions-driven individual with experience overseeing large teams and coordinating cross-functional projects. Proven ability to manage operations, meet deadlines, and improve processes in educational and business environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Director of Operations/ Scoring Director
DATA RECOGNITION CORPORATION
03.2022 - Current
- Oversee and coordinate the scoring process for various education assessments ensuring accuracy, efficiency, and adherence to established scoring protocols and guidelines while maintaining deadlines
- Produced detailed scoring reports and data analysis, which improved client decision-making and enhanced reporting efficiency by 20%
- Led cross-functional collaboration with project managers, resulting in a 15% improvement in scoring accuracy across projects
- Proactively maintained and updated detailed project logs, tracking milestones, deliverables, and team progress, leading to 97% on-time project completion and a 15% improvement in quality control accuracy.
Front Desk Associate
HOLIDAY INN
11.2022 - 12.2022
- Managed reservations and room assignments, optimizing room availability and revenue
- Streamlined the appointment scheduling process for an executive by implementing a centralized calendar system, achieved a 30% reduction in missed meetings and improved communication across departments
- Assisted with administrative tasks, including data entry, filing, and preparing documents.
Licensed Health & Life Insurance Benefits Advisor
EVERSURANCE
08.2021 - 10.2021
- Conducted personalized consultations to assess client healthcare needs and preferences, delivering comprehensive explanations of health insurance plans, including benefits and costs
- Provided detailed explanations of available health insurance plans, including benefits, premiums, and limitations
- Evaluated existing policies and identified improvement or cost-saving opportunities, increasing client satisfaction and optimizing coverage.
Retail Sales Associate
IKEA
09.2019 - 05.2021
- Demonstrated product features and benefits while utilizing upselling techniques to maximize revenue
- Led inventory management efforts, ensuring timely restocking and conducting regular stock checks to maintain product availability
- Collaborated with team members to achieve sales targets and enhance overall store performance.
Hostess
AMALFI PIZZA & THE RED PHONE BOOTH
10.2018 - 05.2019
- Efficiently managed restaurant operations, seating and coordinating service for over 100 guests per night, ensuring smooth service flow
- Utilized OpenTable and other reservation systems to maintain accurate guest records
- Coordinated and supervised shifts by organizing employee floor plans and optimizing seating arrangements, reducing wait times by 15% and improving table turnover by 10%.
Education
Bachelor of Science - Biomedical Science And Enterprise
Georgia State University
Atlanta, GA05.2021
Skills
- Microsoft Office
- Excel
- Amazon Web Services (AWS)
- ADOBE
- Data Analysis
- Digital Marketing
- Project Management
- Attention to Detail
- Written and Verbal Communication,
- Management
- Critical Thinking
Certification
META Certified Digital Marketing Associate/ Social Media Marketing (Nov. 2023)
Google Project Management: Professional Certificate (March 2024)
Timeline
Front Desk Associate
HOLIDAY INN
11.2022 - 12.2022
Director of Operations/ Scoring Director
DATA RECOGNITION CORPORATION
03.2022 - Current
Licensed Health & Life Insurance Benefits Advisor
EVERSURANCE
08.2021 - 10.2021
Retail Sales Associate
IKEA
09.2019 - 05.2021
Hostess
AMALFI PIZZA & THE RED PHONE BOOTH
10.2018 - 05.2019
META Certified Digital Marketing Associate/ Social Media Marketing (Nov. 2023)
Google Project Management: Professional Certificate (March 2024)
Bachelor of Science - Biomedical Science And Enterprise
Georgia State University
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