Stephanie Alamo
San Diego,CA
Summary
Highly-motivated employee with extensive experience in a high pace work environment. I have also lead with integrity and always keep the well being of staff as a priority. In my current role I assist a wide variety of departments with ensuring they are in compliance with safety regulations. I also create informational resources that are geared to accommodate a diverse staff and community.
Overview
3
3
years of professional experience
Work History
Manager, Safety and Risk Management
Sea World
San Diego, CA
02.2023 - Current
- Developed and implemented safety policies, procedures, and standards.
- Provided training on proper use of PPE and other safety protocols.
- Intervened in unsafe situations to prevent injuries or property damage.
- Ensured compliance with all applicable federal, state, local laws and regulations related to occupational health and safety.
- Managed claims process by providing guidance on claims handling, resolving disputes, and ensuring proper settlements.
- Assist with handling litigated claims and represent my company in court.
Risk Management Supervisor
Sea World
San Diego, CA
07.2022 - 02.2023
- Investigated incidents involving potential losses due to negligence or other causes.
- Implemented safety policies, procedures, and practices to reduce the risk of injuries in the workplace.
- Monitored employee adherence to established safety protocols.
- Reviewed incident reports from workers' compensation claims and made recommendations for improvement.
Respite Caregiver Mentor
ARCC Center
San Diego, CA
10.2021 - 02.2023
- Provided assistance to families with special needs children, including physical and emotional support.
- Developed positive relationships with families by providing compassionate care and understanding of their individual needs.
- Assist training new employees and conduct post training observations to ensure standards are met.
Park Operations Supervisor
Sea World
San Diego, CA
04.2021 - 07.2022
- Oversaw the daily operations of the park including recreational activities and programs.
- Resolved customer issues in a timely manner while providing excellent customer service.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Education
Single Subject Art
San Diego State University
San Diego Skills
- Risk Management
- Training and Mentoring
- Emergency Situations
- Safety Training
- Safety Documentation and Materials
- Incident Investigation
- Injury Prevention
- Relationship Building
- First Aid Certification
- Staff Collaboration
Timeline
Manager, Safety and Risk Management
Sea World
02.2023 - Current
Risk Management Supervisor
Sea World
07.2022 - 02.2023
Respite Caregiver Mentor
ARCC Center
10.2021 - 02.2023
Park Operations Supervisor
Sea World
04.2021 - 07.2022
Single Subject Art
San Diego State University
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