Stephanie Alderette
San Elizario,TX
Summary
Adaptable and dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Deliver dynamic services and foster positive relationships with guests and coworkers. Good multitasking,planning, and communication skills.
Overview
5
5
years of professional experience
Work History
Receptionist
Diagnostic Outpatient Imaging
El Paso, Texas
04.2021 - 01.2024
- Managed digital and analog filing systems to protect confidential data
- Established and maintained good communications with personnel and clientele
- Received payments and recorded receipts for services
- Scheduled appointments and maintained and updated appointment calendars
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Navigated multiple computer systems and applications and utilized search tools to find information
- Obtained and examined relevant information to assess validity of complaints and determine possible causes.
Call Center Agent
Dial America
El Paso, Texas
06.2020 - 12.2020
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Updated customer accounts, addresses and contact information within call management databases.
- Navigated through computer systems to review information and respond appropriately to callers.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
College Tutor
Socorro Independent School District
El Paso, Texas
01.2019 - 08.2020
- Monitored student performance and assisted students in academic environments, such as classrooms, laboratories, and computing centers
- Prepared lesson plans or learning modules for tutoring sessions according to students' needs and goals
- Collaborated with parents and teachers to determine student needs and develop tutoring plans
- Prepared and facilitated tutoring workshops, collaborative projects, and academic support sessions for small groups of students.
Education
High School Diploma -
Socorro High School
06.2018
Skills
- Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent skills Clear understanding of customer service, handling daily accounts and maintaining inventory and in training to learn Motivated to grow and excel in your industry
- Managed digital and analog filing systems to protect confidential data
- Established and maintained good communications with personnel and clientele
- Received payments and recorded receipts for services
- Scheduled appointments and maintained and updated appointment calendars
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Navigated multiple computer systems and applications and utilized search tools to find information
- Positive Attitude and Energetic
- Customer Service
- Supply and Inventory Maintenance
- Communications
Personal Information
Title: Receptionist
Languages
Bilingual
Native/ Bilingual
Timeline
Receptionist
Diagnostic Outpatient Imaging
04.2021 - 01.2024
Call Center Agent
Dial America
06.2020 - 12.2020
College Tutor
Socorro Independent School District
01.2019 - 08.2020
High School Diploma -
Socorro High School
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