Stephanie Altpeter
Mckinney,TX
Summary
Accomplished Branch Manager known for driving revenue growth and improving service efficiency. Strong skills in time management and team supervision, committed to fostering a high-performing work environment and achieving operational excellence.
Overview
14
14
years of professional experience
Work History
Branch Manager
SRS Distribution
Frisco, TX
04.2023 - Current
- Oversaw daily branch operations, ensuring efficient workflow and adherence to company policies.
- Developed and implemented training programs for staff, enhancing team performance and knowledge retention.
- Analyzed sales reports to identify trends, driving strategic decisions for inventory management and customer satisfaction.
- Fostered relationships with local contractors, increasing business partnerships and expanding customer base.
- Managed budgeting processes, optimizing resource allocation and financial forecasting for branch operations.
- Led weekly staff meetings, promoting open communication and addressing operational challenges collaboratively.
- Streamlined order fulfillment processes, reducing lead times and improving overall service delivery efficiency.
- Mentored junior staff members, providing guidance on professional development and performance improvement strategies.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Senior National Account Manager
SRS Distribution
McKinney, TX
02.2020 - 04.2023
- Developed strategic account plans to enhance customer engagement and drive revenue growth.
- Executed contract negotiations, securing favorable terms and strengthening supplier relationships.
- Analyzed market trends to identify new business opportunities and inform sales strategies.
- Led cross-functional teams in developing solutions tailored to meet specific client needs.
- Implemented CRM systems to streamline communication and improve data management across accounts.
- Conducted regular business reviews with clients, ensuring alignment on objectives and addressing concerns promptly.
- Exceeded sales targets consistently by building a robust pipeline of opportunities and successfully closing deals.
Branch Manager
SRS Distribution
Fort Worth, TX
10.2017 - 02.2020
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Consulted customers to boost product sales and services.
National Account Specialist
SRS Distribution
Little Rock, AR
10.2015 - 10.2017
- Developed strategic partnerships with national accounts to enhance customer relationships and drive sales growth.
- Analyzed account performance data to identify trends and recommend actionable strategies for improvement.
- Collaborated with cross-functional teams to streamline order processing and improve overall customer satisfaction.
- Led training sessions for new hires on account management best practices and company systems.
- Implemented process improvements that reduced order fulfillment time, enhancing operational efficiency across the team.
- Managed communication between stakeholders to ensure alignment on project deliverables and timelines.
- Prepared detailed reports on account activities, presenting findings to senior leadership for strategic decision-making.
- Collaborated with cross-functional teams to develop customized solutions for clients, resulting in higher customer satisfaction.
- Established clear communication channels between departments, streamlining collaboration efforts among team members.
- Delivered comprehensive presentations to potential clients, showcasing company capabilities and cultivating trust in our services.
- Worked closely with finance department to monitor account receivables, mitigating risk by identifying potential issues early on.
Assistant Manager
SRS Distribution
Coppell, TX
04.2012 - 10.2015
- Led team in achieving operational efficiency through process improvements and strategic planning initiatives.
- Managed inventory control systems to ensure accurate stock levels and reduce excess inventory costs.
- Developed training programs for staff, enhancing team performance and adherence to company standards.
- Streamlined communication between departments, fostering collaboration and improving project execution timelines.
- Analyzed sales data to identify trends, informing strategic decisions that drove revenue growth.
- Coordinated logistics operations, optimizing delivery schedules and reducing lead times significantly.
- Mentored junior team members, promoting skill development and career advancement within the organization.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
Education
Master of Science - Management
Bellevue University
Bellevue, NE06.2021
Bachelor of Science - Business
Bellevue University
Bellevue, NE02.2017
Skills
Branch operations management
Customer service
Customer relationships
Excellent time management skills
Excellent work ethic
Attention to detail
Coaching and mentoring
Team supervision
Relationship building and management
Client relationship management
Verbal/written communication
Employee development
Operations management
Decision-making
Sales management
Process improvement
Product training
Sales development
Goals and performance
Timeline
Branch Manager
SRS Distribution
04.2023 - Current
Senior National Account Manager
SRS Distribution
02.2020 - 04.2023
Branch Manager
SRS Distribution
10.2017 - 02.2020
National Account Specialist
SRS Distribution
10.2015 - 10.2017
Assistant Manager
SRS Distribution
04.2012 - 10.2015
Master of Science - Management
Bellevue University
Bachelor of Science - Business
Bellevue University