Stephanie Ameer-Beg
St Luke's University Health Network
Bethlehem,PA
1
Certification
23
years of professional experience
Detail-oriented and knowledgeable Medical Assistant skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care.
Work History
Patient Engagement Partnet
4 Years- Scheduled patient appointments efficiently, optimizing daily workflow for healthcare providers.
- Coordinated communication between patients and medical staff, enhancing appointment adherence and satisfaction.
- Managed patient records using electronic health record (EHR) systems, ensuring data accuracy and confidentiality.
- Trained new staff on scheduling protocols and system usage, fostering a collaborative work environment.
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information during the scheduling process.
- Assisted in training new schedulers, sharing best practices and improving team efficiency.
- Maintained accurate patient records, updating contact information and insurance details as needed.
- Developed strong relationships with patients through clear communication, providing a positive experience from the first phone call onward.
Medical Assistant-Urology
5 Years 6 Months- Maintained detailed records of test results by entering data and patient information into computer.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Obtained client medical history, including medication information, symptoms and allergies.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Implemented care and efficiency improvements to support and enhance office operations.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Oriented and trained new staff on proper procedures and policies.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Obtained pre- and post-treatment vital signs and weight.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Obtained accurate medical histories from patients, highlighting critical information.
- Taught patients about medications, procedures and care plan instructions.
- Assisted physicians in follow-through of care.
- Attended required training, education and meetings.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepare urine lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
Patient Care Assistant
1 Year 1 Month- Collected vitals and biological samples to support diagnostic plans and ongoing assessment strategies.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Documented patients behavior in terms of mental status, sleeping and eating patterns in EPIC.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Collected and transported blood and urine specimens to prepare for lab testing.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Maintained confidentiality of patient data and condition at all times to safeguard health information.
- Assisted in providing patients with nutritional needs by transporting food trays and aiding with feeding.
- Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve patient care.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
Environmental Services Housekeeper
1 Year 11 Months- Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
- Worked on PP5 to service 26 patient rooms daily. Along with the floor kitchen, employee break rooms, bathrooms and public seating areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
- Removed waste paper and other trash from premises to designated area.
- Trained new team members on all departmental procedures and provided assistance in finding necessary cleaning supplies.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
Customer Service-Deli Associate
10 Years 9 Months- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Created appealing food arrangements for party trays and specialized orders.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
- Greeted customers at deli counter to fulfill requests and answer questions.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Offered product samples to customers, generating additional sales through taste-testing.
- Trained new team members on products and department procedures.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Maintained clean sales floor and straightened and faced merchandise.
- Informed customers about special promotions and provided detailed information for various products.
Education
High School Diploma
- Majored in Office Technology
Certifications - Adult And Continuing Education
- Continuing education in Medical Assisting and Phlebotomy
Skills
Healthcare operations
Organizational standards
Patient Care
Scheduling
Multitasking ability
Relationship building
Proficient in EPIC and Allscripts
Verbal and written communication
Medical terminology
Patient education
Assisting with physical exams
Infection Control and Aseptic Procedures
Companionship and Emotional Support
Point of care testing
Efficient and reliable team player
Patient Scheduling
Patient Assessments
Phlebotomy
Emptying catheter bags
Inserting Foley Catheters and suprapubic tube
Certification
National Healthcare Association
-Certified Clinical Medical Assistant-11/18/2016-11/18/2022
-Certified Phlebotomy Technician 03/22/16-08/19/2022
American Heart Association BLS
Timeline
Patient Engagement Partnet
St Luke's University Health Network
08.2022 - CurrentRead More
Medical Assistant-Urology
St. Luke's University Health Network
02.2017 - 08.2022Read More
Patient Care Assistant
St. Luke's University Health Network
01.2016 - 02.2017Read More
Environmental Services Housekeeper
St. Lukes University Health Network
08.2014 - 07.2016Read More
Customer Service-Deli Associate
Giant Food Stores
11.2003 - 08.2014Read More
Bethlehem Area Vocational Technical School
Certifications from Adult And Continuing Education
Read More
Liberty High School
High School Diploma
Read More