MIAIESHA WILLIAMS
Virginia Beach,VA
Summary
Dedicated healthcare professional with over 10 years of experience in patient access and specialty pharmacy. Skilled in fostering partnerships with patients, providers, hospitals, specialty clinics, and payers. Expertise in navigating insurance complexities, enhancing medication access, and driving patient engagement through tailored specialty pharmacy services. Recognized for building strong provider relationships and resolving intricate patient-service challenges while leveraging performance data to optimize operational outcomes. Proven track record of expanding specialty pharmacy utilization, surpassing enrollment targets, and leading initiatives that improve refill completion rates across diverse health-system environments.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Supervisor, Patient Engagement
SHIELDS HEALTH SOLUTIONS
Remote
01.2023 - Current
- Promoted into leadership to launch and scale Patient Engagement services for newly partnered health systems, establishing workflows, team infrastructure, and operational processes supporting long-term partnership success and service expansion.
- Lead a high-performing remote team of 20–30 employees supporting 2 hospitals, 10+ specialty clinics, 4,000+ patients, and 6,000+ specialty medication refills monthly.
- Consistently exceed service, payer, accreditation, and operational performance metrics across assigned health-system partnerships.
- Increased site refill completion by 7% within six months through strategic coaching, performance management, workflow optimization, and accountability initiatives.
- Built trusted relationships with hospital, clinic, pharmacy, and cross-functional leaders, enhancing patient satisfaction, provider engagement, medication access, and partnership performance.
- Leveraged operational analytics to identify opportunities for improving patient access, specialty medication utilization, patient engagement, and prescription volume.
- Partner across healthcare functions to identify operational and patient-service barriers and develop solutions that support continuity of specialty medication therapy.
- Spearheaded implementation and ongoing oversight of the Twistle patient communication platform, leading the first successful site adoption.
- Enhanced patient communication, engagement, and care coordination through technology-enabled outreach initiatives.
- Present strategic initiatives, performance results, and operational insights to executive and cross-functional stakeholders.
- Oversaw daily operations to ensure efficient service delivery and compliance with health regulations.
- Implemented process improvements that enhanced workflow efficiency and reduced operational bottlenecks.
Senior Specialty Pharmacy Liaison
SHIELDS HEALTH SOLUTIONS
Fairfax, VA
08.2019 - 01.2023
- Acted as a primary liaison among physicians, clinical staff, pharmacists, patients, and health-system stakeholders to support specialty pharmacy access and utilization.
- Partnered with providers, pharmacists, and payers to improve patient access by resolving insurance, prior authorization, and financial assistance barriers.
- Increased specialty pharmacy utilization across the health system through provider engagement, education, relationship development, and patient advocacy.
- Successfully launched and expanded a specialty pharmacy program from 1 infectious disease clinic to 4 clinic locations, supporting 6+ infectious disease providers.
- Achieved 175% of enrollment goals, averaging 35+ weekly enrollments against a goal of 20, through consultative patient education, relationship building, provider engagement, and advocacy.
- Cultivated trusted provider relationships, transforming initial resistance into long-term adoption and establishing liaison function as a critical resource for physicians, clinical staff, and patients.
- Informed hospital partners and healthcare stakeholders on specialty pharmacy services and workflows, enhancing patient access resources.
- Supported patients and healthcare providers in navigating access challenges and identifying solutions to insurance and medication-access barriers.
- Advanced to Senior Liaison based on performance, leading training for new team members and providing education to hospital partners while supporting program expansion.
- Recognized as a top-performing liaison before advancing into leadership.
- Collaborated with healthcare providers to optimize patient access to specialty medications.
- Educated stakeholders on formulary changes and medication management processes.
Lead Pharmacy Technician & Inventory Specialist
CVS PHARMACY
Alexandria, VA
12.2015 - 08.2019
- Led daily operations, inventory management, and workflow optimization in a high-volume, 24-hour pharmacy to support patient care.
- Established strong patient relationships through consultative education, proactive refill outreach, and promotion of medication adherence and immunizations.
- Trained, onboarded, and mentored new pharmacy technicians while serving as a trusted resource for pharmacists, staff, and patients.
- Supported pharmacy operations in a fast-paced environment requiring accuracy, prioritization, customer service, and effective communication.
- Trained and mentored new pharmacy technicians, providing resources and support to pharmacists and staff to enhance team performance and patient service.
- Resolved complex insurance, prior authorization, and patient-service issues through effective problem-solving and de-escalation, improving patient satisfaction and continuity of care.
- Trained and mentored new pharmacy technicians, enhancing team performance and service quality.
Education
Bachelor of Science - Sports Medicine, Chemistry
Howard University
WashingtonSkills
- Patient Engagement
- Insurance & Prior Authorization Support
- Patient Access
- Specialty Pharmacy
- Medication Access & Adherence
- Access Barrier Resolution
- Patient Advocacy
- Provider & Healthcare Stakeholder Engagement
- Provider Relationship Management
- Hospital & Health System Partnerships
- Specialty Clinic Engagement
- Stakeholder Education
- Cross-Functional Collaboration
- Patient Success
- Workflow Optimization
- Process Improvement
- Healthcare Operations
- Team Leadership
- Coaching & Development
- Strategic Initiatives
- Partnership Development
Accomplishments
- 175% of enrollment goal: 35+ weekly enrollments against goal of 20 through provider engagement, education, relationship building, and advocacy.
- 7% improvement in refill completion within six months through coaching, performance management, and workflow optimization.
- Supported 4,000+ patients and 6,000+ monthly specialty medication refills across 2 hospitals and 10+ specialty clinics.
- Expanded a specialty pharmacy program from 1 clinic to 4 locations, supporting 6+ infectious disease providers.
- Achieved sustained 58% and 78% Twistle adoption across two health systems following successful implementation and stakeholder engagement.
- Received three consecutive “Significantly Exceeds Expectations” performance ratings.
- Promoted twice based on performance, progressing from Specialty Pharmacy Liaison → Senior Liaison → Supervisor.
Certification
PTCB Certified Pharmacy Technician, Virginia Pharmacy Technician License, Massachusetts Pharmacy Technician License, McKinsey & Company Leadership Academy – Business & Team Leadership Badges
Timeline
Supervisor, Patient Engagement
SHIELDS HEALTH SOLUTIONS
01.2023 - Current
Senior Specialty Pharmacy Liaison
SHIELDS HEALTH SOLUTIONS
08.2019 - 01.2023
Lead Pharmacy Technician & Inventory Specialist
CVS PHARMACY
12.2015 - 08.2019
Bachelor of Science - Sports Medicine, Chemistry
Howard University