Hala Shihadeh

• Trained and mentored new Patient Engagement Specialists, fostering a team-oriented work environment.
• Verified patient insurance eligibility and entered patient information into the system.
• Coordinated specialty medication refills while ensuring medication adherence and continuity of care
• Review patient accounts in Epic,TRX, and pharmacy systems to verify refill eligibility,prescription status,insurance coverage,and medication history.
• Coordinated medication deliveries,process copay payments,update delivery preferences, and ensure timely shipment of specialty medications.
• Escalate clinical concerns,insurance issues,and complex cases to the pharmacists and pharmacy liaisons for resolution.
• Support multiple specialty clinics,including pulmonary and other specialty disease states,while maintaining high-quality patient service.
• Consistently manage high volume workload while maintaining accuracy,professionalism, and exceptional patient experience.

• Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
• Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
• Assisted in training new employees on pharmacy procedures.

. Worked in epic systems for 6 months and epic ambulatory

• Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
• Supported pharmacist in processing high volume of prescriptions, addressing customer inquiries effectively.
• Assisted in training new employees on pharmacy procedures.
• Managed incoming customer calls regarding product availability and store locations, ensuring timely responses.
• Maintained well-stocked retail floor throughout each shift, facilitating smooth customer experiences.
• Refilled and rotated items on shelves to maintain well-stocked inventory.
• Balanced cash drawers at the end of each shift.

• Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
• Streamlined prescription processing by assisting pharmacist with high volume and addressing customer inquiries.
• Trained new employees on pharmacy procedures to ensure compliance and operational efficiency.