Mariah Tiller
Martinsburg,WV
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Lead Patient Engagement Specialist
Harmony Cares
05.2024 - Current
- Protected organization's value by keeping patient information confidential.
- Kept records of patient interactions to record details of inquiries, complaints or comments.
- Communicated with patient to explain benefits and financial responsibilities and arranged for funding programs.
- Examined patients' insurance coverage, deductibles and remaining balances.
- Performed registration for new patients and updated registration information for established patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Taught patients and families to use at-home medical equipment.
- Responded to inquiries by directing calls to appropriate personnel.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Organized patient records and database to facilitate information storage and retrieval.
CSR/ Call Center
Selectquote
09.2020 - 05.2024
- Provided customer service for inbound call center to resolve Medicare issues and provided Medicare plans for the top 25 company
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Contributed to company growth by consistently meeting and exceeding sales targets.
QuickBooks CPB (Call Center Contractor)
Intuit, Inc.
03.2018 - 04.2019
- Provided customer support of QuickBooks software to business owners by educating them on how to use the program and set up their accounts
- Reduced client complaints by implementing a more effective customer service strategy.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Assisted in streamlining processes for increased efficiency with data entry tasks.
Sales Associate
KOF Associations
08.2016 - 03.2018
- Door to door sales
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Generated new leads for the sales team by conducting thorough market research and identifying target neighborhoods.
Sales Manager/ Team Leader
KOF Associations
08.2016 - 03.2018
- Provided training, created schedules, and provided office support for sales team
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Education
High School Diploma -
Gar-Field High School
06.2015
Skills
- Bookkeeping
- QuickBooks Pro Advisor CPB
- Customer Service Support
- MS Office: (Word, Outlook, Excel)
- Team Management
- CRM Software
- Complaint Handling
- Call center experience
- Customer Focus
- Data Entry
- Appointment Scheduling
- Consultative Sales
- Exceptional communication
- Registration and Scheduling
- Database Search and Data Entry Skills
Timeline
Lead Patient Engagement Specialist
Harmony Cares
05.2024 - Current
CSR/ Call Center
Selectquote
09.2020 - 05.2024
QuickBooks CPB (Call Center Contractor)
Intuit, Inc.
03.2018 - 04.2019
Sales Associate
KOF Associations
08.2016 - 03.2018
Sales Manager/ Team Leader
KOF Associations
08.2016 - 03.2018
High School Diploma -
Gar-Field High School
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