Microsoft Suite
Angela Allen
Kansas City,MO
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
38
38
years of professional experience
Work History
Lead Patient Engagement Specialist
Envision Health Care
05.2016 - Current
- Communicate with patient to explain benefits and financial responsibilities and arrange for funding and payment options.
- Perform registration for new patients and update registration information for established patients.
- Provide excellent customer service with every call.
- Verify patient insurance eligibility and enter patient information into system.
- Train new staff on system operations, phone etiquette and other duties.
- Process payments using cash and credit cards, maintaining accurate records of transactions.
Patient Account Representative
Children's Mercy Hospital
02.2014 - 02.2016
- Prepared reports detailing billing actions, flags and other key information.
- Utilized computer programs to create invoices, letters and other documents.
- Reconciled statements with patient records.
- Entered client details and notes into system for interdepartmental access and review.
- Researched and resolved billing errors and discrepancies to initiate corrective action.
- Established relationships with customers to encourage payment of delinquent accounts.
- Verify insurance coverage
Resource Counselor ll
Truman Medical Center
08.2008 - 02.2016
- Followed up on MO Medicaid Accounts..
- Collected payments and verified insurance for patients
- Completed charity applications for those unable to pay for medical expenses
- Applied for Medicare and Medicaid for uninsured patients.
Education
Affordable Care Act Certificate -
Metropolitan Community College
Customer Contact Professional - undefined
Urban League Kansas City
Medical Terminology Certificate - undefined
August 1986
High school diploma -
Westport High School
Kansas City, MO01.1984
Medical Terminology Certificate - undefined
Dickerson Business School
01.1989
Skills
- Attention to Detail
- Active Listening Skills
- Improving Customer Experience
- Patient Intake Management
- Positive Attitude
- Patient Needs Assessment and Referral
- Documenting and Recording Information
- Time Management
- Interpersonal Skills
- Resolving Problems
- Healthcare knowledge
- Exceptional communication
Software
Timeline
Lead Patient Engagement Specialist
Envision Health Care
05.2016 - Current
Patient Account Representative
Children's Mercy Hospital
02.2014 - 02.2016
Resource Counselor ll
Truman Medical Center
08.2008 - 02.2016
Affordable Care Act Certificate -
Metropolitan Community College
Customer Contact Professional - undefined
Urban League Kansas City
Medical Terminology Certificate - undefined
August 1986
High school diploma -
Westport High School
Medical Terminology Certificate - undefined
Dickerson Business School
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