Stephanie Anderson
Summary
Results-driven professional specializing in hospiatity and logistics management. Demonstrated success in improving customer satisfaction and fostering staff development through targeted training and mentorship programs.
Overview
13
13
years of professional experience
Work History
Lead Banquet and Internal Manager
SeaWorld Parks & Resorts
Orlando, FL
04.2024 - Current
- Coordinated with other departments to streamline park-wide events and promotions.
- Provided exceptional customer service in fast-paced dining environments.
- Developed event layouts and floor plans to enhance guest experience.
- Resolved complaints from guests regarding services or facilities provided at banquets.
- Coordinated banquet operations for high-profile events and special occasions.
Manager
Tutto Italiano Restaurant
Orlando, Florida
01.2024 - 04.2024
- Trained team members to enhance job performance through effective coaching.
- Developed strategies to boost customer satisfaction and loyalty.
- Mentored staff to achieve higher performance metrics.
- Implemented innovative solutions for increasing client retention.
Manager
Terralina Crafted Italian
Orlando, FL
04.2023 - 01.2024
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Event Banquet Manager
House of Blues Orlando
Orlando, FL
01.2019 - 04.2023
- Coordinated event catering, signage, displays, security and transportation for participants.
- Maintained close communication with clients to mitigate service issues.
- Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
- Reviewed banquet event orders to determine room layouts and schedule staff.
- Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
- Interacted with kitchen staff to plan food and beverage logistics.
- Organized and laid out buffet equipment, food displays and other items.
- Instructed staff on appropriate equipment disassembly and storage.
- Created schedules for food and beverage service employees.
- Hired and trained staff and new hires according to company policy and regulations.
- Delegated work to staff, setting priorities and goals.
- Built and maintained productive relationships with employees.
Event Service Manager
Hard Rock Cafe Orlando
Orlando, FL
04.2016 - 12.2018
- Maintained close communication with clients to mitigate service issues.
- Organized venues, budgets, guest lists, catering and event timelines.
- Attended and participated in industry events.
- Selected event materials which aligned with clients' requests and vision.
- Paid and settled vendors, venues, staff, and contracted services.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Created employee work schedules to keep shifts properly staffed.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
- Coached and counseled employees to reflect company service standards and procedures.
- Developed relationships with vendors to facilitate quality service at competitive rates while maintaining financial responsibility within budgets.
- Designed contracts, collected fees and booked venues for events.
- Directed florists, photographers, musicians and ceremony participants during pre-ceremony, ceremony and post-ceremony events.
Operations Manager
Hard Rock Cafe Orlando
Orlando, FL
06.2013 - 03.2015
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Recruited, hired, and trained crew members on application of projects, customer relations, and customer service.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Addressed customer concerns with suitable solutions.
Education
GED -
The Principia
St Louis, MOSkills
- Responsible and reliable
- Pressure management
- Customer care recovery
- Team leadership
- Tripleseat, Delphi, and Caterease skills
- Staff training and development
- Logistics management
- Corporate event coordination
- Special event coordination
- Vendor negotiation
- Customer satisfaction
Timeline
Lead Banquet and Internal Manager
SeaWorld Parks & Resorts
04.2024 - Current
Manager
Tutto Italiano Restaurant
01.2024 - 04.2024
Manager
Terralina Crafted Italian
04.2023 - 01.2024
Event Banquet Manager
House of Blues Orlando
01.2019 - 04.2023
Event Service Manager
Hard Rock Cafe Orlando
04.2016 - 12.2018
Operations Manager
Hard Rock Cafe Orlando
06.2013 - 03.2015
GED -
The Principia