Stephanie Aquino
San Jose,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Sales Associate/Department Supervisor
Home Depot
09.2020 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Handled cash register, returns, and refunds.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
Assistant Administrator
Heritage Management Services
05.2003 - 03.2020
- Handled sensitive information discreetly, maintaining confidentiality of personal data and proprietary business documents.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Tracked expenses, processed invoices and completed other related accounting tasks.
- Calculated hours and submitted payroll to achieve timely distribution of funds for 85 person team.
Head Cashier
Aramark
06.2002 - 02.2003
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Processed both cash and card purchases and returns.
Education
Certification - Business Administration And Management
Leeward Community College
Pearl City, HI10.2001
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-solving skills
Reliable and punctual
Cash Register Operation
Flexible Schedule
Cash Handling Accuracy
Store Opening and Closing
POS System Operation
Cleaning techniques
Policy and Procedure Adherence
Languages
Tagalog
Native or Bilingual
Timeline
Sales Associate/Department Supervisor
Home Depot
09.2020 - Current
Assistant Administrator
Heritage Management Services
05.2003 - 03.2020
Head Cashier
Aramark
06.2002 - 02.2003
Certification - Business Administration And Management
Leeward Community College
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