JASON JOURDAIN
Montgomery
Summary
Skilled Field Technician with background in diverse settings, including telecommunications systems. Strengths include troubleshooting, maintenance, and repair of complex field systems. Known for seamless integration into teams and contributing valuable insights to streamline operations. Previous work has led to reduced downtime and improved system efficiency in all handled projects. Excels in time management, problem-solving, and teamwork to deliver high-quality workmanship on schedule.
Overview
12
12
years of professional experience
Work History
Field Technician
Spectrum
Montgomery
03.2022 - Current
- Investigated root causes of recurring problems with specific hardware or software configurations.
- Utilized handheld device to update work order status.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Upgraded existing systems by installing new versions of operating systems or application software.
- Performed preventative maintenance on equipment and systems to ensure optimal performance.
- Collaborated with cross-functional teams to address technical issues and improve field operations.
- Developed strategies for resolving complex technical issues encountered in the field.
- Analyzed field data to identify trends and anomalies for further investigation.
- Met and exceeded customer demands through responsive and accurate on-site maintenance.
Overnight Lift Operator
UNFI
Montgomery
08.2018 - 02.2022
- Assisted in the onboarding, training, and mentoring of new warehouse workers
- Fulfilled company orders using a pick and pull and computer system to locate needed products, bring them down from racks, and assembled on designated pallets
- Sorted off loaded material packaged them onto secure pallets, lifted them onto the racks at designated areas of the warehouse
- Experience with forklift pallet jacks, cherry pickers, and counter-balanced forklift trucks
- Maintained over 100% performance rate in multiple departments
Residents Manager
Crystal Run Village Inc.
Chester
11.2012 - 08.2018
- Mediated interpersonal problems between residents
- Made regular rounds to ensure the safety of the grounds and all residents
- Communicated with other staff to ensure problem-solving solutions were found
- Conferred with medical professionals to gain a better perspective into each individual background and needs
- Chaperoned group sponsored outings, trips, and social functions
- Provided transportation and supervision for medical appointments
- Maintained records of individuals care, condition, progress, and/or problems to report and discuss with case managers and supervisors
- Planned, purchased, and prepared meals for residents and staff members; according to necessary dietary restrictions
- Administered medications under the written direction of a physician, home health nurse, and ensured each resident had taken their required prescription
Education
High School Diploma -
Middletown High School
Middletown, NY06-2011
Skills
- Effective and precise communication
- Time management
- Organization
- Problem solving
- Technical troubleshooting
- Data analysis
- Customer service
- Communication skills
- Work order completion
- Technical communication and analysis
- Multitasking Abilities
References
Available Upon Request
Timeline
Field Technician
Spectrum
03.2022 - Current
Overnight Lift Operator
UNFI
08.2018 - 02.2022
Residents Manager
Crystal Run Village Inc.
11.2012 - 08.2018
High School Diploma -
Middletown High School