Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jacob Burlison

Kansas City,MO

Summary

Dependable professional with an extensive background managing installation, repair and maintenance tasks. Talented at diagnosing errors and determining solutions. Accustomed to working flexible shifts and changing work schedules.

Overview

8
8
years of professional experience

Work History

Field Technician

Charter Spectrum
Kansas City, MO
04.2025 - Current
  • Installed and configured telecom equipment at customer locations.
  • Troubleshot service issues using diagnostic tools and techniques.
  • Educated customers on product features and proper usage practices.
  • Drove company vehicles to and from customer locations to perform field maintenance.
  • Communicated regularly with management regarding progress made on assigned projects or tasks.
  • Resolved customer inquiries promptly while providing excellent customer service at all times.
  • Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
  • Verified system functionality by testing equipment and connections, identifying and correcting problems.
  • Maintained inventory of parts and supplies used for repairs and service calls.
  • Planned installations or service calls by evaluating location, locating access and laying-out equipment and wiring plans.
  • Monitored system performance remotely using diagnostic tools such as ping utilities or network monitoring software.
  • Installed new components or replaced defective parts to restore functionality.

Skilled Laborer

Phillips Hardy
Kansas CIty, Missouri
06.2024 - 02.2025
  • Prepared layouts with rulers, framing squares and calipers.
  • Operated power tools and equipment to complete assigned tasks.
  • Demonstrated best safety practices working at heights and lifting various objects.
  • Measured, cut and bent metal pieces using hand tools or machinery.
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
  • Signaled equipment operators to facilitate alignment, movement or adjustment of machinery.
  • Leveraged rigging equipment to move materials or structures on job site.
  • Used various types of power saws to cut wood beams into desired shapes and sizes.
  • Understood how to operate and maintain job site equipment safely and for maximum productivity.
  • Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
  • Ensured that all tools were stored properly after use.
  • Used hand tools to spread gravel, asphalt and other materials over surfaces.
  • Constructed concrete forms for pouring foundations or walls.
  • Operated equipment with strong focus on safety and ground communication.
  • Utilized heavy machinery such as forklifts, cranes or backhoes to move large loads safely.
  • Moved materials, supplies and equipment around the worksite as needed.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Cleaned or prepared construction sites to eliminate hazards.
  • Tended pumps, compressors or generators to provide power or heat or move materials.
  • Communicated effectively with supervisors regarding progress updates.
  • Operated various machines such as jackhammers, vibrators, pumps, power saws. to perform different tasks related to concreting work.
  • Repaired damaged surfaces using patching materials and trowels.
  • Ensured proper curing of freshly poured concrete surfaces by utilizing appropriate methods such as covering with plastic sheets or applying curing compounds.

Mobile Service Technician

Ford
Kansas CIty, Missouri
02.2024 - 05.2024
  • Checked fluid levels in cooling systems, brake fluids, engine oil levels and transmission fluids.
  • Satisfied customers with prompt service and patient, easily-understood explanations of technical issues.
  • Tested connections to verify power supplies and communication link functionality.
  • Kept adequate supplies on hand to complete customer repair and maintenance work.
  • Maintained clean, organized and professional workspaces in line with company reputation for excellence.

Field Service Technician

AGI Suretrack
Lenexa, KS
06.2020 - 12.2023
  • Observed field safety protocols to prevent injuries and accidents.
  • Delivered outstanding customer service on field visits to meet corporate guidelines.
  • Handled telephone support calls to determine issues and provide solutions.
  • Calibrated instruments, controls and equipment to test function and evaluate performance.
  • Analyzed equipment data to isolate and diagnose faults.
  • Collected information on real-world use to test equipment in field.
  • Specialized in support systems, inspections and detailed repairs to achieve operational efficiency.
  • Ran equipment on trial basis to ascertain performance levels.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Installed new components or replaced defective parts to restore functionality.
  • Filled out work orders, repair logs, and maintenance plans to document work completed.

Sheet Metal Worker

Century Roofing
Kansas City, KS
07.2017 - 06.2020
  • Verified product quality by checking products for accuracy and completing necessary adjustments.
  • Used various software to develop scale drawings of systems and products.
  • Cut, shaped, and bent metal plates, sheets, tubes and structures.
  • Met company standard times and individual productivity goals consistently.
  • Interpreted blueprints, drawings, and written and verbal instructions to set up jobs.
  • Operated heavy machinery to prepare metal products according to customer specifications.
  • Examined materials during processing to verify cut accuracy and worker skill.
  • Shaped and straightened twisted metal items to correct damage and restore ideal appearances.
  • Trained, developed and counseled employees to develop high performing team.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Resolved team member concerns and problems while facilitating solutions and forwarding complex matters to higher authorities.
  • Increased customer satisfaction by following up on negative feedback and taking appropriate measures to resolve complaints.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Fabricated and altered parts with metal hammers, punches, drills and shears.

Education

Some College (No Degree) - Information Technology

Metropolitan Community College - Kansas City
Kansas City, MO

Some College (No Degree) - Emergency Medical Technology

Metropolitan Community College - Kansas City
Kansas City, MO

GED -

Metropolitan Community College - Kansas City
Kansas City, MO
08.2013

Skills

  • Troubleshooting and repair
  • Work order management
  • Record keeping
  • Training and mentoring
  • Construction knowledge
  • Troubleshooting and diagnostics
  • Taking precise measurements
  • Power tools
  • Following safety practices
  • Worksite preparation
  • Customer service
  • Problem solving
  • Project management
  • Equipment installation

References

References available upon request.

Timeline

Field Technician

Charter Spectrum
04.2025 - Current

Skilled Laborer

Phillips Hardy
06.2024 - 02.2025

Mobile Service Technician

Ford
02.2024 - 05.2024

Field Service Technician

AGI Suretrack
06.2020 - 12.2023

Sheet Metal Worker

Century Roofing
07.2017 - 06.2020

Some College (No Degree) - Information Technology

Metropolitan Community College - Kansas City

Some College (No Degree) - Emergency Medical Technology

Metropolitan Community College - Kansas City

GED -

Metropolitan Community College - Kansas City

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