Stephanie Arnold
Westerville,OH
Summary
Versatile professional experienced in emergency response communications, adept at maintaining composure in high-stress situations. Proven ability to gather critical information efficiently to resolve issues promptly and professionally. Strong focus on effective communication and problem-solving under pressure.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Secretary
Westerville City Schools
Westerville, Ohio
07.2023 - Current
- Coordinated daily office operations and maintained organized filing systems, supporting overall office efficiency.
- Managed schedules and appointments for administrators and faculty members flawlessly.
- Answered incoming phone calls, addressed inquiries, and transferred calls promptly.
- Assisted in preparing meeting agendas and documented minutes during discussions accurately.
- Facilitated communication between parents, students, and school personnel, fostering collaboration and engagement.
- Prepared documents such as memos, letters, reports, spreadsheets, and presentations, ensuring clarity and professionalism.
- Maintained inventory of office supplies and ordered materials to ensure availability.
- Performed data entry into computer systems, ensuring accuracy of all information entered.
Police Communication Technician
Columbus Regional Airport Authority
Columbus, Ohio
01.2021 - 07.2023
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
- Managed emergency calls with composure, effectively gathering essential information to support timely response.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real time.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Used radio, telephone and computer system to update first responders with new information.
- Maintained contact with units on assignment to deliver further assistance and support.
- Provided critical information to law enforcement and first responders to ensure preparedness for on-scene situations.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Collected detailed caller information to facilitate emergency response, read associated computer information and documented vital details in call tracking and assignment system.
- Conducted routine inspections on devices.
Lead Lunch Lady
Westerville City Schools
Westerville
02.2011 - 01.2021
- Performed work to top standards, proving best service for students, employees and school visitors.
- Followed guidelines for safe serving, appropriate temperatures and equipment and surfaces in clean, neat and working order.
- Uphold correct procedures for preparing foods and storing leftovers.
- Upheld correct procedures for preparing foods and storing leftovers.
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Balanced cash drawer at end of shift and prepared bank deposits for accurate financial reporting.
Legal Assistant
Baran and Piper Law Firm
Columbus, OH
07.2000 - 11.2003
- Coordinated communication with witnesses and court officials to gather critical information for case preparation.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Filed clients' legal documents in relevant courts for processing.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Corresponded daily with clients, insurance adjusters, doctors and attorneys.
- Assisted in client interviews, documented key information, and supported the questioning process.
- Managed telephone calls, meeting arrangements, and conference logistics to ensure smooth operations.
Police Communication Technician
City of Columbus Police Department
Columbus, OH
04.1993 - 01.1999
- Received and processed 9-1-1 emergency calls to dispatch services.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Used radio, telephone and computer system to update first responders with new information.
- Coordinated support for units on assignment through ongoing contact.
- Monitored public safety field units to mitigate risks and enhance emergency response times.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Streamlined information flow by facilitating communication between departments.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Education
High School Diploma -
Westerville City Schools
Westerville, OH06-1991
Skills
- Administrative support
- Office scheduling
- Data entry
- Documentation and reporting
- Information relay
- Customer service
- Cross-departmental collaboration
- Data systems operation
- Database management
- Call routing strategies
- Active listening
- Communication skills
- Direction provision
- Organizational skills
- 911 system databases
Certification
- Emergency Medical Dispatch (EMD)
- Public Safety Telecommunicator (PST)
Timeline
Secretary
Westerville City Schools
07.2023 - Current
Police Communication Technician
Columbus Regional Airport Authority
01.2021 - 07.2023
Lead Lunch Lady
Westerville City Schools
02.2011 - 01.2021
Legal Assistant
Baran and Piper Law Firm
07.2000 - 11.2003
Police Communication Technician
City of Columbus Police Department
04.1993 - 01.1999
High School Diploma -
Westerville City Schools