Stephanie Ater
Evansville,IN
Summary
Detail-oriented individual with a strong background in loan processing and client analysis. Committed to delivering customized banking solutions and fostering positive client relationships.
Overview
11
11
years of professional experience
Work History
Float Personal Banker I
Fifth Third Bank
Evansville, IN
07.2023 - Current
- Assisted clients with account management, fostering strong customer relationships and enhancing satisfaction.
- Processed loan applications efficiently, ensuring compliance with regulatory standards and internal policies.
- Educated customers on financial products, promoting cross-selling opportunities to meet client needs.
- Analyzed client financial situations, providing tailored solutions to optimize their banking experience.
Lead Customer Service Representative
Fifth Third Bank
Evansville, IN
04.2022 - 07.2023
- Led team of customer service representatives to enhance service quality and operational efficiency.
- Developed training materials and conducted onboarding sessions for new staff members.
- Resolved complex customer inquiries by leveraging banking products and services knowledge.
- Streamlined processes to reduce response times and improve customer satisfaction ratings.
Float Customer Service Representative
Fifth Third Bank
Henderson, KY
07.2020 - 04.2022
- Resolved customer inquiries efficiently through various communication channels, enhancing overall satisfaction.
- Guided clients in utilizing banking products and services, fostering product knowledge and usage.
- Trained new team members on customer service protocols and system navigation, improving onboarding experience.
- Streamlined complaint resolution processes, reducing response times and increasing issue resolution rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Direct Support Professional
River Valley Behavioral Health
Owensboro, KY
01.2017 - 07.2020
- Developed individualized care plans to enhance client independence and well-being.
- Implemented behavior management strategies to support clients with developmental disabilities.
- Facilitated daily living skills training, improving client self-sufficiency and confidence.
- Coordinated communication between clients, families, and multidisciplinary teams for comprehensive care.
- Trained new staff on best practices for client engagement and behavioral support techniques.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Sales Associate
Walmart
Henderson, KY
01.2016 - 12.2016
- Assisted customers in locating products and provided detailed information on merchandise.
- Maintained inventory accuracy through regular stock checks and timely replenishment of shelves.
- Processed transactions efficiently using point-of-sale (POS) systems, ensuring customer satisfaction.
- Trained new staff on operational procedures, enhancing team productivity and knowledge retention.
- Monitored store cleanliness and organization standards to ensure compliance with company policies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Department Manager
Walmart
Henderson, KY
01.2015 - 01.2016
- Oversaw daily operations to enhance team performance and efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Led training programs for new associates, fostering skill development and productivity.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Education
High School Diploma -
Henderson County High School
HendersonSkills
- Relationship building
- Customer satisfaction
- Positive attitude
- Attention to detail
- Loan processing
- Verbal and written communication
- Excellent communication skills
- Organizational skills
- Time Management
Accomplishments
- Ranked #1 among Float Bankers in 2024 on the Balance Scorecard, demonstrating top-tier performance in accuracy, productivity, and customer service metrics.
- Recipient of Pinnacle Award- Float Banker of the Year for 2025, from a competitive peer group based on performance metrics, leadership, and service excellence.
Timeline
Float Personal Banker I
Fifth Third Bank
07.2023 - Current
Lead Customer Service Representative
Fifth Third Bank
04.2022 - 07.2023
Float Customer Service Representative
Fifth Third Bank
07.2020 - 04.2022
Direct Support Professional
River Valley Behavioral Health
01.2017 - 07.2020
Sales Associate
Walmart
01.2016 - 12.2016
Department Manager
Walmart
01.2015 - 01.2016
High School Diploma -
Henderson County High School