Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Alisa Rayner

Cumberland,OH

Summary

Dynamic banking professional with extensive experience at Peoples Bank, excelling in relationship building and cash handling. Proven track record of enhancing customer satisfaction and operational efficiency. Adept at training teams and implementing process improvements, ensuring compliance with banking regulations while fostering a positive banking experience for clients.

Overview

20
20
years of professional experience

Work History

UBOSS, Personal Banker, Operational Banker

Peoples Bank
07.2018 - Current
  • Assisted customers with account inquiries and transactions to enhance service quality.
  • Educated clients on banking products to promote financial literacy and informed decision-making.
  • Supported daily branch operations by managing cash handling procedures accurately.
  • Resolved client issues promptly, ensuring a positive banking experience for all customers.
  • Maintained up-to-date knowledge of bank policies and regulations to ensure compliance.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Mentored new associates on sales techniques and operational procedures to ensure consistency
  • Built relationships with customers to encourage repeat business.
  • Proven ability to learn quickly and adapt to new situations.

Bank Teller Supervisor

Huntington National Bank
05.2008 - 06.2018
  • Supervised daily operations of teller team, ensuring compliance with banking regulations and policies.
  • Trained staff on cash handling procedures and customer service excellence to enhance performance.
  • Implemented process improvements that increased transaction efficiency and reduced errors in cash management.
  • Monitored teller transactions for accuracy, addressing discrepancies promptly to maintain operational integrity.
  • Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
  • Counted cash drawers and made bank deposits.
  • Examined tellers' reports of daily transactions for accuracy.

Bank Teller

Century National Bank
02.2006 - 05.2008
  • Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
  • Assisted clients with account inquiries, providing timely and professional support to enhance customer satisfaction.
  • Managed cash drawer, balancing funds daily to maintain accuracy and accountability in financial operations.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.

Education

Associates Degree - Business

Zane State Community Collage
Zanesville, OH
05-2008

High School Diploma - Banking And Financial Services

Mid-East Career And Technology Centers
Zanesville, OH
05-2006

Skills

  • Relationship building
  • Branch operations
  • Customer satisfaction
  • Positive attitude
  • Cash handling
  • Attention to detail
  • Relationship building and management
  • Banking policies and procedures
  • Professional appearance
  • Accounting and finance

Accomplishments

-While attending Mid-East I was involved in the Business Professionals of America and competed in competitions. At the state level I was in the Top 3 of Payroll accounting both my junior and senior year and made it to the National Competitions in Florida and California.

-Have made Presidents Club with Peoples Bank 2 times.

Timeline

UBOSS, Personal Banker, Operational Banker

Peoples Bank
07.2018 - Current

Bank Teller Supervisor

Huntington National Bank
05.2008 - 06.2018

Bank Teller

Century National Bank
02.2006 - 05.2008

Associates Degree - Business

Zane State Community Collage

High School Diploma - Banking And Financial Services

Mid-East Career And Technology Centers

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