Summary
Overview
Work History
Education
Skills
Timeline
Generic

STEPHANIE ATKINS

Milton,NY

Summary

Proven track record as a client centered customer service advocate, with 25 years mediation experience. Experienced in investigating and processing automobile insurance claims. Experienced in managing multiple, high-priority projects in a confrontational, fast-paced environment.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

27
27
years of professional experience

Work History

HCV Specialist

Rupco Inc
03.2023 - Current
  • Conducted eligibility interviews, assessing applicants' qualifications for housing assistance programs.
  • Maintained updated case files, documenting client interactions and program changes accurately.
  • Collaborated with landlords and property managers to facilitate housing placements for clients.
  • Provided guidance to clients on program requirements, enhancing understanding of benefits and responsibilities.
  • Streamlined communication between tenants and landlords through consistent follow-ups and proactive conflict resolution.
  • Enhanced tenant satisfaction by efficiently processing Section 8 applications and addressing concerns promptly.
  • Provided comprehensive support services to tenants, including referrals to social service agencies when needed.
  • Coordinated move-in processes for new tenants, resulting in a smooth transition into their new homes.
  • Assisted clients with completion of applications and paperwork.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Communicated with people from various cultures and backgrounds on application process.
  • Processed Section 8 applications, ensuring compliance with federal and state regulations.
  • Assisted in resolving tenant-landlord disputes, promoting positive communication and timely solutions.

Office Manager

Iconic Properties NY, Inc
08.2021 - 05.2022
  • All office related duties including but not limited to: customer billing, ordering supplies, coordinating meetings with clients
  • Coordinated scheduling for meetings, appointments, and vendor services, optimizing time management.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.

Account Manager

Hotaling Insurance Services
10.2018 - 06.2021
  • Assists with the day to day servicing of $3.5M book of business, included but not limited to: quoting, endorsements, billing, data entry, and client interaction.
  • Promoted to Account Manager in 2019
  • Attained Insurance Brokers License 2018
  • Construction unit certificate specialist
  • Developed and maintained strong client relationships to ensure satisfaction and retention.
  • Managed client accounts, ensuring timely communication and resolution of issues.
  • Collaborated with cross-functional teams to create tailored solutions for client needs.

Senior Claims Processor

Allstate Insurance Company
05.1998 - 10.2018
    • Resolve customer and agent challenges through proactive investigation of issues
    • Acts as liaison, partnering with other departments and the client
    • Manage approx 90 claims files bi-weekly
    • Recipient of several monthly performance awards
    • Reviewed claim documentation for accuracy, identifying discrepancies and resolving issues efficiently.
    • Trained new team members on claims processing protocols and best practices for data entry accuracy.
    • Maintained detailed documentation for each processed claim, allowing for easy retrieval during audits or reviews.
    • Maintained high levels of customer satisfaction with efficient communication and prompt resolution of issues.

Education

Business Essentials

Krissler Business Institute
09.1994

Marlboro High School
06.1992

Certificate of Completion - Esthetics

Capri Cosmetology
Newburgh, NY
08-2022

Skills

  • Self-Directed
  • Solution Focused
  • Excels in a high-pressure environment
  • Team Player
  • Emphasis on Customer Service
  • Critical Thinker
  • Strong Interpersonal and Communication Skills
  • Plan and measure time realistically
  • Skilled in varied computer programs
  • Attention to detail

Timeline

HCV Specialist

Rupco Inc
03.2023 - Current

Office Manager

Iconic Properties NY, Inc
08.2021 - 05.2022

Account Manager

Hotaling Insurance Services
10.2018 - 06.2021

Senior Claims Processor

Allstate Insurance Company
05.1998 - 10.2018

Business Essentials

Krissler Business Institute

Marlboro High School

Certificate of Completion - Esthetics

Capri Cosmetology

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