Stephanie Ayala-Gomez
Havelock,NC
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Inventory Lead
George The Salon
03.2022 - Current
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Cash handling- depositing checks and counting drawer at the beginning and end of shift
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Improved inventory accuracy by implementing efficient tracking and management systems.
- Created detailed reports analyzing inventory trends, identifying areas of improvement, and informing future strategy decisions.
Student Worker
Archdiocese Of Chicago
08.2023 - 08.2024
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
Customer Service Rep.
Avis Budget Group
06.2021 - 12.2021
- Assist customers with their rental vehicle and explain features so they are comfortable with the vehicle before exiting
- Secure vehicle keys from the customer upon return and confirm necessary documentation and checks are performed as needed
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Brand Associate
Old Navy
10.2019 - 08.2020
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Placed styles, sizes, and colors of products on the sales floor to maintain availability for customers.
- Assisted with daily opening and closing tasks to maintain a clean, neat, and professional store.
- Provided exceptional customer service, resulting in positive feedback and repeat business from satisfied customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Student Coordinator
Latino Organization of The Southwest (Paid Program)
07.2019 - 08.2020
- Researched and surveyed concerns in the community and among youth to put together a peace and unity campaign in Archer Heights (#ForYouthByYouth)
- Collaborated with youth through the Southwest Youth Council to address issues and solutions for community concerns
- Attended monthly meetings with staff and community to discuss current events in Chicago and share known opportunities.
Education
Associate of Arts - Social And Behavioral Sciences
Arrupe College At Loyola University Chicago
Chicago, IL08.2024
High School Diploma -
Acero - Major Hector P. Garcia M.D, High School
Chicago, IL06.2020
Skills
- Active Listener
- Microsoft Office
- Google Docs
- Leadership
- Communication
- Customer Service
- Adaptability
- Time-Management
- Great Organizational Skills
- Flexible
- Teamwork
Certification
- AYLF Senior Fellow (Aspen Young Leader Fellowship) 2023-2024
Timeline
Student Worker
Archdiocese Of Chicago
08.2023 - 08.2024
Front Desk Receptionist/Inventory Lead
George The Salon
03.2022 - Current
Customer Service Rep.
Avis Budget Group
06.2021 - 12.2021
Brand Associate
Old Navy
10.2019 - 08.2020
Student Coordinator
Latino Organization of The Southwest (Paid Program)
07.2019 - 08.2020
Associate of Arts - Social And Behavioral Sciences
Arrupe College At Loyola University Chicago
High School Diploma -
Acero - Major Hector P. Garcia M.D, High School
- AYLF Senior Fellow (Aspen Young Leader Fellowship) 2023-2024
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