STEPHANIE AYERS
Washington,DC
Summary
Customer-Focused Guest Services Professional experienced in front desk operations and hospitality. Delivered exceptional service and resolved high-volume inquiries through strong communication and organizational skills. Contributed to operational efficiency by managing administrative support tasks and enhancing service delivery through effective collaboration.
Overview
1
1
Certification
1
1
year of post-secondary education
14
14
years of professional experience
Work History
Front Desk Associate Guest Services
Compass Concierge
Washington, DC
09.2025 - Current
- Welcome and assist guests with check-in/check-out, reservations, and inquiries—ensuring a positive and seamless experience.
- Managed high-volume calls, emails, and guest requests with professionalism, enhancing guest satisfaction.
- Coordinate with team members to address guest needs and resolve issues promptly.
- Maintained organized front desk area while supporting daily administrative tasks for smooth operations.
Visitor Information Specialist
Patriot Enterprises LLC
Alexandria, VA
09.2023 - 12.2025
- Greeted visitors and delivered accurate information in person, by phone, email, and direct mail, fostering friendly and professional atmosphere.
- Delivered onsite, digital, and physical customer service, ensuring a welcoming environment for all visitors.
- Managed visitor flow and assisted with special events, coordinating with security and military personnel.
- Collaborated with management to streamline daily operations and improve visitor satisfaction.
Human Service Specialist (Local Hire)
FEMA
Hyattsville, MD
01.2025 - 08.2025
- Provided direct support to disaster survivors by assessing needs and facilitating access to FEMA assistance programs.
- Collaborated with interdisciplinary teams to deliver timely assistance to survivors, enhancing access to necessary support services.
- Documented and reviewed applications, guided clients on available resources, and maintained detailed case files to ensure compliance with federal regulations.
- Trained in registration intake, helpline tier 1, indexing with DMARTS, and duplicate investigations and resolution processing to improve service delivery.
Financial Advisor
PNC Bank / Truist
09.2019 - 03.2023
- Conducted individual meetings with clients to identify financial objectives, assess risk tolerance, and analyze income, expenses, and assets.
- Delivered strategic guidance on financial products and services, ensuring compliance with industry and federal regulations.
- Built and maintained strong client relationships through responsive service and clear communication.
- Cultivated strong client relationships through responsive service and effective communication.
Leasing Professional
Southern Management
McLean, VA
01.2015 - 05.2019
- Managed the leasing process from initial contact through move-in and conducted new resident orientations.
- Worked toward traffic, application, move-in, wait-list, and conversion goals while providing professional customer service.
- Processed applications, maintained paperwork, conducted follow-ups, performed inspections, and ensured quality-control procedures.
- Achieved traffic, application, move-in, wait-list, and conversion goals while delivering exceptional customer service.
Customer Service Representative
Verizon Wireless
Clarendon, VA
01.2013 - 01.2015
- Delivered professional customer service, promptly addressing account, billing, technical support, and product inquiries to enhance customer experience.
- Delivered professional customer service and responded promptly to account, billing, technical support, and product inquiries.
- Managed high-volume customer requests while ensuring accuracy and compliance with company policies to maintain service quality.
- Educated customers on products and services, identifying and implementing strategies to enhance customer satisfaction and retention.
Education
Hospitality & Tourism Certificate -
Career Technical Institute
Washington, DC 09.2013 - 05.2014
High School Diploma -
Ballou Senior High School
Skills
- Front Desk Operations
- Reservation support
- Guest relations
- Reservation processing
- Phone & Email Communication
- Call management
- Multitasking & Time Management
- Administrative tasks
- Attention to Detail
- Property management systems
- Team Collaboration
- Conflict resolution
- Microsoft Office
Personal Information
- Title: GUEST SERVICES PROFESSIONAL
- Nationality: U.S. Citizen
Certification
FEMA Training: Registration Intake, Cloud Training, Helpline Training
Timeline
Front Desk Associate Guest Services
Compass Concierge
09.2025 - Current
Human Service Specialist (Local Hire)
FEMA
01.2025 - 08.2025
Visitor Information Specialist
Patriot Enterprises LLC
09.2023 - 12.2025
Financial Advisor
PNC Bank / Truist
09.2019 - 03.2023
Leasing Professional
Southern Management
01.2015 - 05.2019
Hospitality & Tourism Certificate -
Career Technical Institute
09.2013 - 05.2014
Customer Service Representative
Verizon Wireless
01.2013 - 01.2015
High School Diploma -
Ballou Senior High School