Stephanie Babcock
Columbus,IN
Summary
Dynamic and results-oriented Retail Sales Associate with a proven track record at J. Jill Stores, enhancing customer satisfaction and loyalty through exceptional service and product knowledge. Skilled in retail operations and teamwork, adept at building relationships and increasing sales. Demonstrated ability to manage store environments efficiently, contributing to a positive shopping experience and repeat business.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
J. Jill Stores
Colorado Springs, CO
01.2021 - 08.2021
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong rapport with customers and created positive impression of business.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Retail Sales/Keyholder Associate
J. Crew
Colorado Springs, CO
04.2014 - 09.2017
- Marked-down clearance items and relocated merchandise to proper store areas.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Managed store personnel by delegating tasks and supervising daily operations.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Education
2yr - General Studies
IUPUI
Columbus, IN01-1990
High School Diploma -
Hamilton Southeastern
Fishers, IN05-1980
Skills
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Retail Sales
- Reliability and punctuality
- Store Opening and Closing
- Product Knowledge
- Relationship Building
- Professional Appearance
- Retail Store Operations
- Upselling strategies
- Sales Goals Attainment
- Attention to Detail
Timeline
Retail Sales Associate
J. Jill Stores
01.2021 - 08.2021
Retail Sales/Keyholder Associate
J. Crew
04.2014 - 09.2017
2yr - General Studies
IUPUI
High School Diploma -
Hamilton Southeastern