Stephanie Baer
Goodyear,Az
Summary
Dynamic Restaurant Manager skilled in optimizing operations and enhancing customer experiences. Successfully directed recruitment and training initiatives that elevated service quality and customer satisfaction. Proven ability to manage budgets and streamline workflows, fostering a productive and engaging work environment.
Overview
1
1
Certification
11
11
years of professional experience
Work History
General Manager
C&K Enterprises
Peoria, Arizona
2026.04 - Current
- Managed daily business operations, including budgeting, staffing, and customer service, to enhance overall service delivery.
- Oversaw budget management and financial planning to support project goals.
- Directed daily operations to streamline workflows across departments.
- Managed staff scheduling and resource allocation to maximize productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
Restaurant Manager
C&K Arizona LLC
Phoenix, AZ
2019.04 - Current
- Recruited, trained, evaluated, scheduled and supervised all restaurant personnel.
- Provided leadership by setting clear expectations for team members.
- Delegated tasks, monitored staff performance, and provided constructive feedback to enhance team effectiveness.
- Addressed patron complaints promptly and professionally to maintain high level of customer service.
- Cultivated positive relationships with customers through excellent hospitality services.
- Implemented strategies based on customer feedback to elevate service quality.
- Ensured compliance with all applicable federal, state, local laws and regulations regarding food safety, sanitation and labor practices.
- Performed daily inspections of the facility to ensure cleanliness standards were met.
- Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service standards.
- Maintained food and equipment inventories to support business demand.
- Monitored restaurant equipment to schedule maintenance and repairs.
- Monitored cash handling procedures to accurately charge customers.
- Provided orientation and on-boarding training to new associates.
- Maintained accurate payroll records for all employees accurately ensuring timely payment of wages.
Bartender
American Legion Post 61
Avondale, Az
2017.08 - 2022.08
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
Restaurant Manager
C&K Arizona LLC
Wickenburg, AZ
2016.03 - 2018.01
- Performed daily inspections of the facility to ensure cleanliness standards were met.
- Maintained a high level of customer service by addressing patron complaints promptly and professionally.
- Cultivated positive relationships with customers through excellent hospitality services.
- Provided leadership by setting clear expectations for team members.
- Recruited, trained, evaluated, scheduled and supervised all restaurant personnel.
- Organized and delegated tasks to staff members, monitored performance and provided constructive feedback.
- Monitored cash handling procedures to accurately charge customers.
- Analyzed customer feedback and implemented strategies to improve service.
- Provided orientation and on-boarding training to new associates.
Education
Certification - Dental Assistant
Az College of Allied Health
Phoenix2003-08
Skills
- Operational Planning
- Recruitment
- Operations Management
- Customer Engagement
- Shift Management
- Change Management
- Project Management
- Budget management
- Workforce planning
- Customer service
- Team Leadership
- Food Safety Standards
- Customer Experience
- Effective communication
Personal Information
Title: Restaurant Manager
Certification
SafeServe Manager
Timeline
General Manager
C&K Enterprises
2026.04 - Current
Restaurant Manager
C&K Arizona LLC
2019.04 - Current
Bartender
American Legion Post 61
2017.08 - 2022.08
Restaurant Manager
C&K Arizona LLC
2016.03 - 2018.01
Certification - Dental Assistant
Az College of Allied Health